Liaison, Guest Relations
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Job Location:
Goshen, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Summary
Provides exceptional positive first impression of Goshen Hospital to patients visitors and the public consistent with the mission vision and values. Promotes good customer relations at all times extending a positive cooperative and supportive service to patients families and fellow colleagues. Provides regular updates and information to the patients family on behalf of the surgical team regarding the surgical procedure. Coordinates activities and reception at the Surgical Services registration desk waiting room information desk. Collaborates with Volunteers regarding surgical visitor comfort and care. Works with Surgical Services team to develop customer service skills including review of Customer Service reports.
Interacts with the patients providing care as identified in the care plan and as directed by the RN. Maintains a clean and orderly environment. Works under the direct supervision of an RN. Uses independent judgment to prioritize own work and report observations and information to appropriate personnel.
Position Qualifications
Minimum Education:
- High School Graduate
Minimum Experience:
- Basic experience with computer data entry. Prior experience As a Nurses Aide
Preferred Experience
- 2 to 5 years of job-related experience in the healthcare industry.
- Customer service skills switchboard/phone skills.
Certifications Required
- Healthcare provider CPR certification
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
About Company
We’re committed to providing exceptional care by offering the most advanced and specialized services possible. Experience the Difference at Goshen Health.
