Junior Network Operation Center Engineer

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

Were part of Super Group the NYSE-listed digital gaming company behind some of the worlds leading Sports and iGaming brands.

At DigiOutsource we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products customer experience and security. Were empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who were looking for

Were on a thrilling journey of growth and innovation and we need passionate driven individuals to join us. At DigiOutsource every day is action-packed and we expect you to bring your return youll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer Supercharge your career with us and be part of something extraordinary.

Why we need you

Were building experiences that wow our customers and that starts with bold curious people who want to do work that matters.

If youre hungry to grow excited by impact and ready for a challenge that will supercharge your career this could be your moment.

As Junior Network Operations Centre Engineer youll be supporting the delivery of a highquality reliable and proactive operations service covering realtime monitoring incident detection and escalation firstline troubleshooting service restoration and documentation of operational events. This will help us excel at ensuring stability and delivering seamless customer experiences

What youll do

Youll take ownership of work that gives us our competitive edge including:

• Utilising monitoring tools to interpret alerts and system dashboards
  • Using platforms such as Nagios SolarWinds Datadog or Grafana to identify anomalies and performance issues
  • Interpreting alerts to determine severity potential impact and required response actions
• Applying foundational networking knowledge to troubleshoot issues
  • Understanding core concepts such as TCP/IP DNS Server Basics Cloud Concepts.
  • Using knowledge of distributed system architecture to recognise common failure patterns
• Managing incidents through ticketing and ITIL-aligned processes
  • Working with systems such as JIRA to log triage and update incidents
  • Following ITIL principles to ensure structured incident prioritisation escalation and resolution
• Performing initial technical diagnosis on system and application components
  • Assessing server health including CPU memory and disk utilisation
  • Investigating application performance problems and basic database connectivity issues to determine root cause direction

This list covers your core responsibilities with plenty of room to stretch explore and take on new challenges as we grow.

What youll bring

Youre someone who brings:

• Clear confident communication (written and verbal) and the ability to breakdown complex ideas
• A collaborative mindset working smoothly with crossfunctional teams to hit shared goals
• Strong organisational skills and the ability to manage multiple projects without dropping the ball
• Exceptional attention to detail and a commitment to highquality work
• Adaptability you stay sharp productive and positive in fastmoving environments
• IT certification in either CompTIA A CompTIA N or Cisco CCNA.
• 1-2 years experience in the Operations space focussing on Monitoring and Incident Management.
• 1-2 years handson experience using at least one major monitoring platform (e.g. Nagios SolarWinds Datadog Grafana Zabbix).
• 1-2 years experience using Jira ServiceNow Freshservice or another enterprise ITSM tool.
• Practical exposure to ITIL Incident Management demonstrated either by ITIL v4 Foundation certification or documented participation in a structured incident-response workflow in a previous role.
• 1-2 years experience collaborating with engineering support or platform teams in a 24/7 operational or incident-driven environment.
• Prior experience in environments with rapid changes live-system dependencies or peaktraffic events (e.g. sports ecommerce gamingx streaming financial trading).

Desirable skills youve got up your sleeve

It would be great if you also have some of the following skills:

• A relevant Information Technology tertiary qualification
• Knowledge of sports betting markets including odds calculation betting types and market trends
• Previous experience in the online gaming or casino industry with a strong understanding of player behaviour and industry regulations.
• Familiarity with gambling regulations and compliance requirements in various jurisdictions ensuring adherence to legal standards.
• Experience with real-time systems or hightraffic platforms ensuring performance and stability during peak betting or gaming events.
• Strong verbal and written communication skills with the ability to convey complex ideas clearly and effectively.
• Experience working collaboratively in cross-functional teams with a focus on achieving shared goals

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What youll get back

We invest in your growth and wellbeing so you can bring your best:

• Supergrowth is real here. Our learning and development programmes give you the tools training and opportunities to level up fast.
• Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
• Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
• Group Life Cover
• Funeral Fund Benefit
• Income Continuation Benefit
• Medical Aid Subsidy
• Retirement Annuity Subsidy

Ready to feel superclass

At Super Group your experience matters. Were honest fair and focused on helping you succeed and your work will have real impact from day one.

Game on!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore a qualification verification check will be done. By applying for this role and supplying the necessary details you hereby grant us permission to apply for these checks. This will be done in a confidential manner and solely for the purposes of verification.

Should you not hear from us within 2 weeks please deem your application as unsuccessful.

The perfect place to work play and grow!