Ardent Services, LLC Help Desk Technician (Tier 1)
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Job Location:
Covington, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
We are among the premier providers of specialty electrical and instrumentation (E&I) services for the nations process industries. Our offerings include high-quality power control and process automation services as well as panel fabrication renewable energy and energy retrofit solutions.
Job Summary
The Help Desk Technician will serve as a frontline resource for end users providing responsive and customer-focused support across a variety of technologies. This role is responsible for answering support calls creating and updating tickets and troubleshooting technical issues with clarity and patience. The technician will configure build and deploy laptops and desktops including imaging devices through Autopilot or local tools. They will also support mobile devices such as iPhones Android phones and iPads assisting with email setup app installation and basic troubleshooting.
The position requires strong knowledge of PC hardware components Windows 11 installation and troubleshooting and common Microsoft Office applications including Outlook Teams Word Excel and PowerPoint. The technician will perform basic Active Directory tasks such as user account creation password resets and group membership updates. Experience with Microsoft Intune and Office 365 administration is a plus.
Success in this role requires excellent customer service skills the ability to communicate effectively with non-technical users and comfort working within ticketing systems and remote support tools like GoTo Resolve. The ideal candidate is organized adaptable and eager to solve problems in a fast-paced environment.
Essential Duties & Responsibilities
Category | What Were Looking For | Notes |
User Support / Help Desk | Answer support calls create and update tickets troubleshoot enduser issues | Clear communication and patience are important |
Hardware Configuration | Build configure and deploy laptops/desktops | Imaging experience is a plus |
Mobile Device Support | Troubleshoot iPhones Android phones and iPads | Includes email setup basic troubleshooting |
Microsoft Office Support | Familiar with Word Excel Outlook Teams PowerPoint | Able to assist users with common issues |
Active Directory | User account creation password resets group membership | Basic knowledge acceptable |
Qualifications
Skill Area | Required Level | Details |
Customer Service Skills | Required | Needs to communicate clearly with nontechnical users |
PC Hardware Knowledge | Required | RAM SSD imaging peripherals basic diagnostics |
Windows 11 | Required | Install configure troubleshoot |
iOS & Android Support | Required | App installs email setup Troubleshooting |
Active Directory | Required | Basic user/account tasks |
Microsoft Intune | Nice to have | Understanding device management |
Office 365 Support (Basic) | Nice to have | Able to assist users with common issues |
Physical Demands
Mobility & Movement
- Frequently required to move throughout office spaces including traveling between workstations conference rooms and equipment storage areas.
- Occasional travel to other company locations may be required.
Lifting & Carrying
- Regularly required to lift carry or move computer equipment such as desktops laptops monitors printers and peripherals.
- Typical weight ranges from 1030 pounds with occasional items up to 40 pounds.
Manual Dexterity
- Frequent use of hands and fingers to handle small components connect cables use tools and operate computers and mobile devices.
- Ability to perform basic hardware repairs requiring fine motor skills.
Standing & Sitting
- Work involves a combination of standing walking bending and sitting.
- May be required to stand or kneel for short periods while connecting equipment or working under desks.
Visual & Auditory Requirements
- Ability to read screens technical documentation small labels and device details.
- Must be able to hear and communicate clearly during phone calls in-person troubleshooting and virtual meetings.
Repetitive Tasks
- Frequent use of keyboards mice and touchscreens.
- Repetitive tasks such as typing data entry and device configuration.
Work Environment
Work is primarily performed in an office environment but may occasionally include server rooms or storage areas with varying temperatures or noise levels.
Benefits
Ardent Services offers Full Time employees group Medical Dental Vision and Disability plans as well as PTO and Paid Holidays.
Equal Opportunity Employer
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
Geographic Disclosure
This is a 100% in person Monday - Friday Full Time role in our Covington LA office.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
EMCOR Group, Inc NYSE EME is a global leader in mechanical and electrical construction services, facilities services, energy infrastructure, sustainability and green building services for businesses, organizations, hospitals, education facilities and government
