Supply Chain Team Lead

At Duke Health were driven by a commitment to compassionate care that changes the lives of patients their loved ones and the greater community. No matter where your talents lie join us and discover how we can advance health together.

About Duke Raleigh Hospital A Campus of Duke University Hospital

Pursue your passion for caring with the Duke Raleigh Campus in Raleigh North Carolina. With 204-beds it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services including cancer cardiovascular neuroscience advanced gastrointestinal and wound healing care.

Location

Duke Raleigh Hospital A Campus of Duke University Hospital 3400 Wake Forest Rd Raleigh NC 27609

Work Schedule

Monday-Friday 9:00am to 5:30 pm with weekends as needed.

General Description

Directly responsible for leading all day-to-day activities of the Supply Chain Associates (Levels 1 & 2). This includes driving process improvements building relationships establishing and monitoring performance expectations and maintaining team morale. This position will help lead a team of Supply Chain Associates.

Duties and Responsibilities

Core Leadership & Operations

• Perform all Supply Chain Associate (Levels 1 and 2) job functions and responsibilities at an advanced level while serving as a mentor/preceptor to the staff.

• Exhibit exceptional leadership by example while working alongside the Supply Chain Associates.

• Demonstrate advanced knowledge and application of Inventory Management practices.

• Identify and implement department improvements including safety protocols process flows shelf spacing optimization scheduling FIFO rotations cleaning schedules and metric analysis.

• Track daily output and staff performance; report on product outages and increased utilization.

• Work closely with nursing floors/OR staff to perform all PAR maintenance functions including making adjustments as needed with assistance from the Supply Chain Management Information Systems (SCMIS) team.

• Manage employee job functions and schedule shifts to meet daily departmental demands.

• Work with little or no supervision from the manager.

• Plan and schedule the work of stockroom warehouse and receiving/dock personnel ensuring proper distribution of assignments adequate staffing space and facilities for the performance of tasks.

• Maximize employee efficiencies across all shifts and schedules.

• Manage the attendance of assigned staff including documenting tardiness and PTO in the API system.

• Direct assigned staff in the attainment of performance standards and evaluate performance; provide input regarding performance evaluations hiring and related personnel actions.

• Meet regularly with department personnel supply chain leadership and customers to resolve issues of concern.

• Assist with the development and management of EJRs and assist with the performance reviews of assigned staff.

• Provide corrective action when necessary.

• Serve in a preceptor role by coaching teaching and mentoring new employees.

• Lead all day-to-day supply chain functions in the assigned area of responsibility which may include receiving/dock JIT/LUM inventory for Pyxis stations PAR areas warehouse STAT room and procedural areas.

Customer and Inventory Management

• Coordinate with Procurement to address backorders and manage appropriate actions and communication with the customer.

• Coordinate with Procurement to keep staff and customers informed of the status of product conversions.

• Review storage locations to ensure the proper rotation of time-sensitive items and proper location accuracy.

• Lead the handling of incoming and outgoing shipments ensuring appropriate entry of Goods Receipts and verification of merchandise.

• Review shortages overstock of merchandise and damaged goods; resolve issues when possible.

• Proactively inform management of supply and/or customer issues that cannot be resolved at the supervisory level.

• Establish and maintain effective working relationships with clinical staff and external customers to promote efficient patient care.

• Serve as the Subject Matter Expert (SME) related to supply chain functions acting as the single point of contact for customers supply chain needs.

• Review MRP orders to assure appropriate inventory levels are maintained and replenished.

General Expectations

• Must be able and willing to perform additional job functions (within reason) that are necessary to ensure safe patient care practices as directed by supply chain management.

• Working at Duke University Health System requires the ability to work cooperatively and communicate well with others to achieve organizational and team goals respond to customers needs in a professional manner and work effectively in a computerized environment.

Required Qualifications

Education

• Required:High School Diploma or GED.

• Preferred:Postsecondary education in Logistics Supply Chain Business Accounting Finance or a related field.

Experience

• Required:At least 3 years of experience in distribution warehousing shipping receiving logistics material handling customer service inventory control or a comparable service line.

• Preferred:Experience leading supervising and/or mentoring staff.

• Substitution:Postsecondary education in a relevant field (Logistics Supply Chain Business Accounting Finance etc.) may substitute for the experience requirement on a 1:1 basis (e.g. one year of relevant education one year of relevant experience).

Degrees Licensure and/or Certification

• Valid Drivers License may be required.

Knowledge Skills and Abilities

Physical Requirements

• Must have the ability to exert 20 to 50 pounds of force occasionally 10 to 25 pounds of force frequently and up to 10 pounds of force constantly to move objects.

• Must be able to exert up to 100 pounds of force daily to push/pull unloaded and loaded supply carts.

• Reaching lifting stooping and bending are frequent in daily duties.

Soft Skills and Leadership

• Ability to introduce change and implement new programs.

• Possess a sense of urgency and a proactive customer-based philosophy.

• Possess good interpersonal skills and the ability to foster and build relationships.

• Ability to be sensitive to the needs of customers through the practice of quality service principles.

• Possess excellent oral and written communication skills.

• Possess knowledge of automated materials management functions.