IT Voice Engineer

Holyoke, CO - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

W2 ONLY & Onsite interview

Job Title: IT Voice Consultant

Position: Contract 6Months

Location: Holyoke Massachusetts - 100% onsite.

Job Description:-

We are seeking a proactive and experienced IT Voice & Collaboration Consultant to support the migration of our existing cloud-based telephony platform (Avaya) to Microsoft Teams soft phones.

The ideal candidate brings strong hands-on experience with Microsoft Teams voice cloud telephony migrations and general endpoint support along with excellent communication skills and a proactive customer-focused approach.

Primary Responsibilities

Partner with vendor on onboarding of Microsoft Teams Phone users call queues auto attendants and resource accounts

Configure calling plans Direct Routing or Operator Connect as applicable

Assist with the migration of users from legacy (Avaya) voice systems to Microsoft Teams Phone

Run metrics and surveys to measure overall voice solutions for the organization and gather feedback.

Configure and maintain voice policies routing rules dial plans and calling features

Mobile Phone Ordering setup troubleshooting & porting assistance

Perform regular system health checks and proactive maintenance

Act as Tier 2/3 escalation point for voice-related incidents

Create and maintain technical documentation call flow diagrams and standard operating procedures

Also this individual will work with with hiring managers to identify and fulfill technology requirements for new employees. Which includes but not limited to the following:

Configure build and deploy devices (laptops desktops and mobile devices) prior to start dates.

Conduct new hire orientations ensuring employees are equipped with the tools and knowledge to succeed.

Maintain accurate inventory and documentation of issued equipment.

Act as a point of contact for onboarding-related questions and troubleshooting during the initial employment phase.

W2 ONLY & Onsite interview Job Title: IT Voice Consultant Position: Contract 6Months Location: Holyoke Massachusetts - 100% onsite. Job Description:- We are seeking a proactive and experienced IT Voice & Collaboration Consultant to support the migration of our existing cloud-based tele...