BSA Master

Position Title & Code: BSA - Master

Location: Washington DC 20024

Project End Date: 09/30/2026 (With Possible extension to next fiscal year)

Description:

1. Strategic Deployment & Requirements Definition:
   • Collaborate with IT support teams procurement and business stakeholders to define hardware requirements standards and deployment scope aligned with business objectives.
   • Translate user needs and operational constraints into detailed deployment plans and system/process specifications.
   • Lead scheduling and execution of complex rollouts and hardware replacements ensuring minimal disruption to business operations.
   • Track deployments and verify correct assignments configuration and documentation for audit and reporting purposes.
2. Hardware Maintenance Break/Fix & Vendor Liaison:
   • Own the break/fix lifecycle as the primary point of contact: triage incidents coordinate repairs manage escalations and verify resolution.
   • Develop and maintain maintenance frameworks and SLAs; identify recurring failures and lead root-cause and remediation efforts.
   • Manage vendor relationships for warranty and repair services negotiating terms and ensuring contractual compliance.
   • Define and document technical and process requirements for maintenance workflows integrating with ITSM and ITAM systems.
3. Offboarding & Secure Asset Recovery:
   • Lead hardware retrieval and sanitization processes during offboarding ensuring assets are collected inspected securely wiped and dispositioned.
   • Maintain and improve offboarding procedures in partnership with HR IT and department leads; ensure completeness and timeliness.
   • Produce detailed condition and disposition records; recommend and execute remediation for missing/damaged assets.
4. Loaner/Temporary Device Program Management:
   • Design and operate a scalable loaner-device program including policy allocation workflows and inventory controls.
   • Ensure loaner devices are provisioned maintained security-hardened and validated before issuance; enforce return procedures.
   • Monitor program KPIs and optimize processes to minimize downtime and cost.
5. Lifecycle Management & Process Ownership:
   • Manage hardware through its full lifecycle: acquisition inventory maintenance refresh/upgrade decommissioning and disposal.
   • Establish lifecycle policies retention thresholds and refresh schedules; align practices with ITAM best practices and organizational goals.
   • Oversee secure disposal and recycling ensuring data destruction and environmental compliance.
6. Systems Reporting & Continuous Improvement:
   • Serve as the subject-matter expert for hardware-related modules within ITAM/CMDB/ITSM systems; define functional requirements and acceptance criteria for enhancements.
   • Author detailed functional design documents process flows runbooks and configuration specifications for ITAM integrations.
   • Track assets and generate advanced reports and dashboards on utilization deployments break/fix trends offboarding completeness and lifecycle status to inform decision-making.
   • Analyze trends identify opportunities for optimization and cost savings and lead continuous improvement initiatives.
7. Governance Compliance & Stakeholder Communication:
   • Ensure hardware activities comply with organizational policies security standards and regulatory requirements.
   • Define document and communicate hardware policies and procedures; provide stakeholder training and governance oversight.
   • Act as the bridge between business and IT: gather requirements drive consensus and ensure implemented solutions meet business needs.
   • Provide subject-matter expertise during audits and support remediation of any compliance findings.

Key performance indicators (KPIs):

• Deployment Timeliness: Percentage of hardware deployments completed on schedule and meeting acceptance criteria.
• Break/Fix Resolution Time: Average time to diagnose and resolve break/fix incidents and restore service.
• Offboarding Compliance: Percentage of hardware assets collected inspected and logged during offboarding.
• Loaner Program Effectiveness: Percentage of loaner devices returned on time and in working condition; time-to-issue.
• Lifecycle Adherence: Percentage of assets managed according to lifecycle policy (timely refreshes/decommissions).
• Documentation & System Accuracy: Accuracy of ITAM/CMDB records vs. physical inventory audits.
• Compliance Rate: Percentage of assets meeting security and policy standards.

Required / Desired Skills and Experience:

• 12 years progressive experience in IT Asset Management hardware lifecycle management IT operations or related roles. (Highly experienced individual; equivalent demonstrable experience will be considered.)
• 10 years experience working with ITSM/ITAM/CMDB platforms (e.g. ServiceNow ITAM Ivanti Flexera Lansweeper) and capability to author functional design and configuration specifications.
• Proven experience defining systems scope and translating business needs into technical/process requirements; producing functional specifications and runbooks.
• Strong experience with vendor management warranty coordination and third-party service negotiations.
• Demonstrated experience in process design change management and leading cross-functional projects through full lifecycle (requirements implementation validation support).
• Advanced Excel and reporting skills; experience building dashboards and analytics to drive operational decisions.
• Hands-on experience supporting data reconciliation inventory audits and data quality improvement projects.
• Excellent stakeholder engagement communication and facilitation skills; ability to build trust between business and IT.
• Experience with security and data-wiping standards and secure disposal processes; familiarity with environmental compliance requirements.
• Bachelor s degree in IT Information Systems Business or related field preferred; or equivalent experience (minimum 15 20 years relevant experience may substitute).
• Professional certifications: ITIL (v3/4) CompTIA A CISSP Certified ITAM Professional (CITAM) PMP or equivalent.

Other Competencies and Expectations:

• Problem-solver with strong analytical skills; able to review large volumes of information and extract key insights to recommend pragmatic courses of action.
• Able to author white papers solution recommendations and business cases to support program investments and strategic initiatives.
• Comfortable operating with general supervision but able to independently lead complex initiatives and provide consultative guidance.
• Demonstrable track record of improving hardware reliability reducing costs and raising compliance and documentation standards.
• IAITAM certifications (HAM or CHAMP).

Skill Assessment: (Please include the years of experience last used and brief description on skills below information is to be submitted along with the resume)