Content Strategy and Employee Experience Lead Vice President
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Job Location:
Bournemouth - UK
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Help more than 300000 colleagues do the right thing the first time by turning complex policy into plain English and inworkflow guidance that drives measurable behavior change across approved channels. Join the Compliance Engagement and Behavioral Insights Team (CEBIT) to design useful auditable prompts and experiences in partnership with Employee Experience Technology Corporate Communications and HR Content.
As a Content Strategy and Employee Experience Lead in the Employee Compliance Team you will own a portfolio spanning a virtual agent the Compliance Portal Inquiry Management knowledge articles intranet and mobile channels and CCOR communications including emails online training and microlearning infographics senior leader briefings Company Home articles Teams posts banners and digital billboards.
Job responsibilities
- Develop a riskbased reinforcement and communications plan aligned to the CCOR education calendar with clear success metrics.
- Shape outcomes roadmaps and backlogs with Employee Experience Technology Corporate Communications HR Content and program SMEs.
- Establish editorial standards channel eligibility rules and approval paths; build behavioral science capability via playbooks templates design reviews and coaching.
- Lead UX writing and information architecture for policies help content microlearning and in workflow prompts; apply practical behavioral science (COMB EAST) to framing timing choice order and defaults.
- Orchestrate channel mix and timing across training bulletins banners Teams virtual agent and portal to minimize broad blasts and maximize targeted prompts with one clear action.
- Govern execution: coordinate list builds scheduling localization and accessibility; maintain approval metadata and audit trails; design exception and escalation paths including inquiry forms and routing logic.
- Build executiveready dashboards for adoption helpfulness search success time to action completion and repeatincident reduction; run feedback loops and monthly quality sprints; publish quarterly impact reviews with equity and sideeffect checks.
Required qualifications capabilities and skills
- Previous experience in content strategy communications UX writing service design or product management in complex environments.
- AI mindset: use firmapproved generative AI tools (for example LLM Suite) to draft test and analyze content with sound judgment on data handling and guardrails.
- Experience shaping crossfunctional roadmaps and communications standards; strong backlog management and agile delivery skills.
- Ability to convert complex policy into concise actionable guidance; excellent executive communication in plain English.
- Practical behavioral design skills with a testandlearn mindset (A/B testing controlled pilots).
- Metrics fluency to define success measures build dashboards and make datainformed decisions.
- Proficiency with ServiceNow AEM SharePoint and Microsoft Teams.
Preferred qualifications capabilities and skills
- Employee Compliance subjectmatter expertise or experience working with CCOR programs.
- Experience with virtual agents or chat UX portal search optimization or inquiry workflows.
- Familiarity with risk and control environments in large enterprises.
- Ability to operate independently and lead crossfunctional initiatives; sound judgment in ambiguous situations.
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
