Care Professional Lead

The Care Professional Lead is responsible for ensuring the Care Professional journey is a positive experience. Completing onboarding ensuring they are supported within their role and have regular contact with them. Taking forward their supervisions and appraisals. Ensuring completion of a meaningful personal development plan. Gathering information to complete their Care Certificates. Supporting the office team with care processes to ensure the day goes smoothly.

The Role

• Support Care Professionals in their day-to-day role.
• To complete Supervisions Appraisals and Personal Development Plans.
• To support Care Professionals in the field with Support Visits and Observations.
• Ensuring Care Professionals are competent and successful in their probation.
• To plan and support the Care Professionals through their onboarding activities and ensuring they are providing the highest quality service to Clients.
• Plan and ensure professional introductions of Care Professionals to Clients ensuring best practices are followed.
• To manage all activities required to ensure the support is timely and fully completed
• To collate and complete the Care Certificates.
• To ensure E Learning is completed timely and LUMIS is kept up to date
• Manage and track the activities on the Team Dashboard.
• To complete Goodbye meetings
• To be a moving and handling and medication assessor.
• Support the Care Team with additional tasks which may be required.
• Deliver hands-on care to Clients as needed maintaining a visible and supportive presence.
• Participate in the On-Call Rota including weekend coverage to provide responsive support to Clients and the care team.
• Answer telephone calls professionally actioning and resolving messages promptly.
• Maintain effective communication and working relationships with all stakeholders including Care Professionals Clients families and external partners.
• Champion the Home Instead ethos and business model upholding company standards and values.
• Ensure compliance with Equality Diversity and Equal Opportunities policies in both employment and service delivery.

Essential criteria

• A warm friendly and approachable personality with a passion for delivering exceptional care.
• A confident communicator including a professional telephone manner the ability to write quality records and converse at all levels.
• At least 1-year practical care experience in a Health or Social Care environment
• Strong planning time management and organisational skills.
• High attention to detail and ability to manage a fast-paced changing environment.
• Commercial awareness and a proactive approach to business development.
• Resilient determined and compassionate with a can do attitude.
• Smart professional appearance and a positive role model for others.
• Self-motivated goal-oriented and committed to continuous learning and career progression.
• Able to handle challenging situations with professionalism and empathy

Qualifications :

Level 2 or above Diploma in Health and Social Care is desirable

Additional Information :

Requirements:

• Clear DBS (Disclosure and Barring Service) check.
• Full driving licence and daily access to a car.
• Confident in using a variety of digital systems and technology.
• Strong understanding of confidentiality and current care legislation.
• A team player who takes ownership and demonstrates accountability.

The Care Professional Lead will be required to participate in the weekend rota and weekday on-call duties.

Salary: 27000 - 29000 per annum dependent on experience

We encourage applications from all sections of the community as we want to reflect the local area in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

This role is subject to DBS enhanced disclosure.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early. 

Remote Work :

No

Employment Type :

Full-time