Product Lead Onboarding Experience

Were looking for a Product Lead to lead our Onboarding experiences at Wise. This role will oversee three of the most important teams in Wise: Consumer Onboarding Account Setup and Account Access & Recovery. Your mission is to ensure that every new customer - personal or business - can join Wise easily securely and with full clarity on how to get value from our products.

This is a high-impact leadership role where youll work across product engineering design analytics compliance operations and marketing to dramatically improve conversion eliminate drop-offs and build a world-class onboarding experience for all our customers. Youll report to the Onboarding &  Scalable Growth Director and lead a team of talented PMs across the domain.

As the onboarding experiences lead youll lead multiple cross-functional product teams responsible for:

• Driving conversion for new personal customers: ensuring customers get to their first successful transaction quickly and with confidence

• Eliminating drop-off across flows like signup KYC profile creation and pricing understanding and transaction creation.

• Owning the entire login account recovery and 2FA experience - one of the most sensitive and high-contact areas in our funnel

• Improving the UX across onboarding journeys especially for complex or regulated flows

• Balancing growth with security compliance and operational scalability

This role will give you the opportunity to:

• Make global impact: Youll shape how millions of people and businesses experience Wise for the first time and help them understand the value we offer in the most growth oriented teams we have in Wise

• Drive measurable outcomes: Youll own core product metrics like conversion rate onboarding contact ratio and 2FA cost per user and be responsible for improving them

• Own the UX: Youll need a sharp eye for UX quality and the ability to collaborate deeply with design and research to ship exceptional user journeys that can raise the bar in Wise

• Collaborate across the org: Partner with compliance security operations and marketing to align on shared goals and deliver cohesive experiences

• Build and lead a high-performing team: Youll support 34 PMs and their teams helping them prioritise ruthlessly move quickly and focus on outcomes

• Act as a leader You will build and inspire your own team but also other teams to contribute to our mission. Inspire teams with your ideas knowledge and self-starting attitude

Qualifications :

A bit about you:

• Youve led onboarding or core conversion experiences in a fast-growing tech company ideally with regulated or complex flows (e.g. fintech identity compliance)

• Youve owned end-to-end metrics like conversion or retention and know how to move them - not just launch features

• Youre a UX champion with a strong product sense and attention to detail

• Youve led senior product managers and built strong high-trust teams

• Youre comfortable working across compliance legal ops regional and marketing and know how to manage competing priorities

• Youre data-driven and outcome-oriented - you know how to define success and keep teams focused on impact

• You can operate strategically while rolling up your sleeves when needed

• You communicate clearly and logically You are able to effectively frame problems to influence across the team. You are comfortable communicating with internal and external partners on challenging issues whether in written format or at sprint planning with the team

• Youre not afraid of being a true lead helping your team with hiring learning skills you dont know today to unblock things everywhere needed. You dont stick to a by the book product manager role definition. You get it done

Additional Information :

Were people without borders - without judgment or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive. Were proud to have a truly international team and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customers needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Full-time