Business and Technology Analyst Apprenticeship
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Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: UK - Hatfield Job-ID: 216875 Contract type: Fixed Term Contract Business Unit: Information Technology
Life on the team
Salary: 22000
Start Date: September 2026
Apprentice Programme: Business Analyst Level 4
Duration: 20 months
Location: Hatfield Hertfordshire
Kickstart your tech career in the Global Information Services (GIS) team the people who keep our technology governance and customer solutions running smoothly. Youll be right at the heart of cloud contact centre technology helping shape how customers use Genesys Cloud one of the most innovative platforms in the industry.
In this role youll help shape how our customers design and use their Genesys Cloud services gaining hands-on experience while learning from industry experts. Youll support senior consultants during customer workshops contribute to solution design discussions and help ensure our recommendations follow best practice and align with customer goals. Youll see how ideas are translated into real solutions before theyre passed to our build teams for implementation.
You wont be doing it alone. Youll join a friendly apprentice cohort get real support from experienced teammates and have a mentor whos always in your corner. We celebrate different perspectives value your ideas and want you to feel confident bringing your whole self to work. If youre curious collaborative and excited about building a future in tech youll fit right in.
What youll do
Youll spend 80% of your time gaining handson experience and 20% working toward your Level 4 qualification.
Across the programme youll rotate through three teams to explore different work styles discover your strengths and build real skills for a cloud technology career.
Service Support Learn the Foundations
- Support real customer requests and understand how our services run behind the scenes
- Learn how cloud contact centre systems are set up and maintained
- Work closely with experienced colleagues wholl guide you step-by-step
Projects Shape Customer Experiences
- Join planning sessions and help design customer journeys
- Support consultants as ideas become clear practical solutions
- See how a project moves from first conversation to final delivery
Technical Bring New Ideas to Life
- Learn how new features and services are built from the ground up
- Get hands on with tools used in modern tech development
- Work with specialists on improvements innovation and future focused projects
What youll need
- 2 GCSEs at grade C/4 or above including English and Maths.
- You must hold a Level 3 qualification (preferably in Business or STEM) or 3 A Levels
- Like solving problems and working through challenges with others
- Enjoy helping shape how things are designed and improved
- Want to make a real impact on how our customers use our services
- Are excited to learn grow and contribute new ideas
- Want to work in a team that values creativity development and fresh perspectives
Important Eligibility Information
Please note that for successful applicants offers will be conditional on passing additional eligibility checks with our training provider. These checks include a Maths and English assessment and a review of any previous qualifications you hold.
Due to apprenticeship funding requirements applicants must not already hold a BA (Hons) in Business Management a BSc (Hons) in Computing & IT & Business or an equivalent qualification. To be eligible for this programme you must hold a Level 3 qualification (preferably in Business or STEM) and have GCSEs in English and Maths.
About us
We are a leading independent technology and services provider trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source transform and manage their technology infrastructure to deliver digital transformation enabling people and their business.
Our business may be about technology but first of all its about people
With over 20000 people across 22 countries we are proud of our inclusive culture - where everyone can thrive feel valued and truly belong.
As an equal opportunities employer were committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits regardless of your age disability ethnicity gender identity or any other characteristics protected by law. What matters most to us is that you share our vision and values and bring the experience and skills were looking for.
We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.
If you share our values and want to make a meaningful impact in a supportive forward-thinking environment - wed love to hear from you!
Required Experience:
IC
Key Skills
- Business Process
- Active Directory
- Customer Service
- Information Technology
- HIPAA
- Information Security
- Infrastructure
- Linux
- Project Management
- Nist
- Risk Assessments
- Procedures
- hardware
- Data Analysis
- Technical Support
About Company
Unsere Kunden sind einige der größten Organisationen der Welt. Wir arbeiten hart daran, sie kennen zu lernen, ihre Bedürfnisse zu verstehen und sie in den Mittelpunkt unseres Handelns zu stellen.
