Service Design Manager Mental Health & AOD

• Full-time ongoing position  Hybrid working conditions 
• Competitive salary (based on qualifications and experience)  Super  Generous Salary Packaging benefits of up to $18550

 About the role
Are you ready and willing to seize an exciting opportunity within Each Join us in transforming our services alongside key stakeholders including Program Directors Director Clinical Governance Quality and Risk and National Clinical Practice Leads.

As a valued team member youll spearhead innovative service design projects develop reports and co-produce co-design and re-design Person-centred Accessible Connected Effective and Safe (PACES) service models. Embrace this chance to make a significant impact and grow professionally with us.

Responsibilities include:

• Drive quality and compliance relevant to Mental Health and AOD conducting gap analyses and responding to identified risks to ensure high standards of care.
• Lead service design and improvement initiatives using data stakeholder feedback and best practice to drive service excellence and improve outcomes.
• Collaborate with teams to integrate changes into systems policies procedures and practice guidelines ensuring alignment with sector reforms legislation and quality standards.
• Provide national practice leadership supporting governance capability development and secondary consultation across operational areas.
• Use data and technology to measure impact inform decision-making and enhance service efficiency and effectiveness.
• Identify revenue opportunities and partner with Finance and Program Directors to meet funding and performance requirements.
• Support new service establishment ensuring service model integrity and alignment with contract outcomes.
• Contribute to strategic initiatives preparing reports for executive leadership and engaging with government peak bodies and funders to position Each for sustainable growth.

Who we are looking for   
As Service Design Manager we are looking for someone who has consolidated experience in the provision of Mental Health and/or AOD services as well as the proven ability to cultivate collaborative partnerships engage teams drive change influence outcomes problem-solve and make decisions in a fast-paced environment.

To succeed in this role you will: 

• Be purpose-driven and client-centred; bringing a strengths-based approach to Eachs people & services.
• Have the demonstrated capability to design implement lead and evaluate new and innovative service models across the social and community health sector.
• Proven ability to identify compliance gaps recommend policy changes and implement continuous improvements to ensure alignment with governance and regulatory standards.
• Experience managing projects or contributing to project delivery within large or complex organisations.
• Have the ability to interpret legislation and practice guidance and design accessible policies and procedures and training.

Your strong knowledge of Mental Health and AOD compliance requirements including standards legislation frameworks and system requirements will help you succeed in this role. 

Qualifications :

• Undergraduate and/or graduate qualification in an area relevant to the Mental Health and AOD Service Design portfolio (preferred) or extensive operational/practice experience in the relevant portfolio area.

Additional Information :

Who youll be working with   
As the Service Design Manager you will be working in partnership with operational teams National Clinical and Practice Leads and corporate service teams to design and redesign the models systems and processes required to deliver safe effective person-centred connected and sustainable services across your portfolio. 

What we offer  
Each is committed to developing our people. Here youll be supported to be your best. What we provide:  

• Work arrangements that flex to you to allow for a positive work-life balance  
• Engaging inclusive supportive team     
• Competitive salary based on qualifications and experience     
• Generous Not-for-Profit Salary Packaging of up to $15900 free income tax per year to maximise your take home pay    
• Up to $2650 additional tax-free money to spend towards meals entertainment   
• Support through a comprehensive Employee Assistance Program for you and your immediate family members      
• Opportunity to purchase additional leave 
• Opportunities to continuously grow and develop.      

Next steps
To view the full Position Description click here or visit  go to Work With Us > Careers > Open Roles and search for this position. 
Questions Contact Julie White (Director - Clinical Governance) at 

Applications close Tuesday 24th March * 
*Please note that applications will be reviewed as they are received and interviews may take place before the closing date. 

Each is an inclusive employer. We welcome applications from people of all backgrounds cultures abilities identities and lived experiences. 
We strongly encourage Aboriginal and Torres Strait Islander peoples and people of diverse abilities and identities to apply. We are committed to cultural safety and child protection and to creating a workplace where everyone feels welcomed valued and safe. 
If you require adjustments or support during the recruitment process please let us know. 

Next Steps in the Hiring Process 
Learn more about next steps check out our Hiring Process Guide.

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Remote Work :

No

Employment Type :

Full-time