Referral Resource Coordinator Critical CareOPO

Waltham, MA - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

The Referral Resource Coordinator (RRC) manages referral and case activity to ensure follow-up and/or response on site to hospitals occur in a manner that meets NEDS mission and best serves donor families. This position participates in a remote work capacity and schedule that provides oversight of new and open referrals and dispatching of staff 24-hours a day 365 days a year.

Please note: Only candidates with previous OPO experience in a clinical role such as a Donation Coordinator Critical Responder or Referral Resource Coordinator will be strongly considered.

Qualifications :

KNOWLEDGE SKILLS AND ABILITIES:

Ability to work remote for a mix of 16 hour and 8 hour shifts RRCs currently work 2 shifts of 16 hours days and 1 shift of 8 hour overnight a week.
Ability to communicate effectively and provide good customer service when collaborating with both NEDS team members and key hospital partners in a Critical Care/ICU setting.
Basic understanding of pathophysiology and critical-care level hemodynamics.
Ability to read analyze and interpret electronic medical records of patients receiving ICU-level care to assess donor suitability and type of response necessary (i.e. lab values diagnoses medical history)
Ability to respond to changing needs; prioritize effectively and to communicate effectively and constructively during times of stress.
Excellent organizational skills and ability to multi-task cases.
Adherence to standards of practice.
Proficiency in Word Excel Outlook and the ability to learn NEDS internal systems (e.g. True North) and hospital EMRs

EDUCATION AND EXPERIENCE:

Bachelors degree preferred; three to five years experience in a related field
Critical care (hospital or pre-hospital) or OPO experience required.
Previous OPO experience as a Donation Coordinator or in a position with organ donor referral management strongly preferred.

This is a fully remote position. Candidates must be available to be on site in Waltham MA for a week for New Hire Orientation.

Additional Information :

HIRING ALERT: NEDS continues to take precautions to protect our community staff and partners from COVID-19. In order to be employed at NEDS you must be vaccinated and boosted for COVID-19.

When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program BCBS Health and Dental Insurance Healthcare Reimbursement Account 2x Annual Salary Life Insurance Pet Insurance Flexible Spending Account (FSA) Short-Term and Long-Term Disability Coverage 403(b) Retirement Contribution Tuition Reimbursement Employee Assistance Program and Discounts through Working Advantage.

New England Donor Services is an equal opportunity employer and welcomes candidates from all backgrounds to apply to meet the needs of the communities we serve.

Hear from some of our employees at Work :

Yes

Employment Type :

Full-time

The Referral Resource Coordinator (RRC) manages referral and case activity to ensure follow-up and/or response on site to hospitals occur in a manner that meets NEDS mission and best serves donor families. This position participates in a remote work capacity and schedule that provides oversight of n...

Please note: Only candidates with previous OPO experience in a clinical role such as a Donation Coordinator Critical Responder or Referral Resource Coordinator will be strongly considered.

Qualifications :

KNOWLEDGE SKILLS AND ABILITIES:

Ability to work remote for a mix of 16 hour and 8 hour shifts RRCs currently work 2 shifts of 16 hours days and 1 shift of 8 hour overnight a week.
Ability to communicate effectively and provide good customer service when collaborating with both NEDS team members and key hospital partners in a Critical Care/ICU setting.
Basic understanding of pathophysiology and critical-care level hemodynamics.
Ability to read analyze and interpret electronic medical records of patients receiving ICU-level care to assess donor suitability and type of response necessary (i.e. lab values diagnoses medical history)
Ability to respond to changing needs; prioritize effectively and to communicate effectively and constructively during times of stress.
Excellent organizational skills and ability to multi-task cases.
Adherence to standards of practice.
Proficiency in Word Excel Outlook and the ability to learn NEDS internal systems (e.g. True North) and hospital EMRs

EDUCATION AND EXPERIENCE:

Bachelors degree preferred; three to five years experience in a related field
Critical care (hospital or pre-hospital) or OPO experience required.
Previous OPO experience as a Donation Coordinator or in a position with organ donor referral management strongly preferred.

This is a fully remote position. Candidates must be available to be on site in Waltham MA for a week for New Hire Orientation.

Additional Information :

HIRING ALERT: NEDS continues to take precautions to protect our community staff and partners from COVID-19. In order to be employed at NEDS you must be vaccinated and boosted for COVID-19.

New England Donor Services is an equal opportunity employer and welcomes candidates from all backgrounds to apply to meet the needs of the communities we serve.

Hear from some of our employees at Work :

Yes

Employment Type :

Full-time

Key Skills

Employee Relations
ATS
Workers' Compensation Law
Benefits Administration
HRIS
Payroll
Employment & Labor Law
ADP
Administrative Experience
Human Resources
Recruiting
Workday

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About Company

New England Donor Services

Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2024! Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. New England Donor Services ... View more

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