Veterinary Patient Care Coordinator

The Patient Care Coordinator (PCC) is a client-focused professional responsible for managing a dedicated book of veterinary practices and supporting their clients through proactive communication scheduling and preventive care this role the PCC partners closely with assigned clinics to help drive patient compliance improve client engagement and provide operational support.

This position requires a self-directed individual who can independently manage their workflow prioritize outreach activities and support multiple practices simultaneously. The PCC serves as a key liaison between veterinary clinics and their clients while ensuring a high level of service and communication.

Qualifications :

Key Responsibilities

The Patient Care Coordinator manages client outreach for assigned veterinary practices supporting preventive care compliance and appointment scheduling. This role educates clients on recommended veterinary services such as wellness exams vaccinations and dental care while conducting outreach through phone text and email to schedule appointments and follow up with clients. The PCC serves as the primary communication liaison for assigned clinics helping support clinic workflows and service goals. Responsibilities also include maintaining accurate documentation of client interactions navigating multiple systems such as PetDesk RingCentral Microsoft Teams and veterinary practice management software (e.g. Cornerstone ezyVet AviMark) reviewing patient records to identify follow-up care opportunities and professionally handling client questions concerns or service issues.

Required

• Strong ability to work independently and manage multiple priorities
• Excellent written and verbal communication skills
• Comfort working across multiple technology platforms
• Strong organization and attention to detail
• Ability to handle challenging client conversations with professionalism

Preferred

• Experience working in a veterinary clinic or animal health environment
• Familiarity with PetDesk or veterinary practice management systems
• Prior experience in client service appointment scheduling or preventive care coordination
• Experience working in a remote environment

Additional Information :

Work Environment

This is a primarily remote position that requires frequent use of phone messaging and virtual communication tools to engage with clients and veterinary practices. The role involves extended periods of computer-based work while managing outreach scheduling and documentation across multiple systems.

Additional information

Competitive compensation dependent on location and experience with annual bonus potential. We also offer a robust set of medical non-medical and retirement benefits that we encourage our employees to take advantage of. 

We want nothing more than to fuel your career goals which is why weve created exclusive programs like Alliance Educates Alliance Propel and Alliance Cares - to bring you financial learning and wellness opportunities designed to enrich your growth. 

WE ARE A DRUG-FREE & EQUAL OPPORTUNITY EMPLOYER.

Company Policy Forbids Discrimination Because of Age Color Race Religion Sex Disability Marital Status Sexual Orientation or National Origin.

Remote Work :

Yes

Employment Type :

Full-time