Member Solutions Specialist | Collections (Hybrid)

Are you a self motivated detail oriented professional who enjoys solving problems and helping members find solutions Credit union is seeking a dependable Member Solutions Specialist to manage collection efforts while maintaining strong member relationships.

In this role you will work with members to resolve delinquent accounts develop payment solutions and ensure collection efforts are handled effectively and in compliance with applicable laws and regulations. This is a great opportunity for a strong communicator and problem solver who enjoys both the analytical and member service side of collections.

Position Summary

The Member Solutions Specialist is responsible for managing the credit unions collection efforts including letters phone calls door knocks repossessions and remarketing activities. This position works closely with leadership to support the financial health of the credit union while helping members navigate challenging financial situations.

Key Responsibilities

Provide prompt professional service to internal and external members
Manage collection efforts including calls letters skip tracing and door knocks when necessary
Work with members to establish payment arrangements that benefit both the member and the credit union
Ensure all collection activity complies with applicable laws and regulations
Maintain accurate collection notes within the collection system and core system
File and follow up on disability claims as needed
Ensure members maintain proper insurance on collateral loans and place Collateral Protection Insurance when required
Process charge offs accurately and timely
Monitor collection reports including delinquent loans first payment defaults large loan delinquencies and credit card over the limit reports
Manage vendors related to the collection process
Support branch teams by assisting members and promoting credit union products and services
Assist leadership in maintaining effective operational procedures and supporting a strong team environment

Qualifications :

• Minimum two years collections experience 
• Credit union experience preferred
• Extensive customer service experience required
• Self motivated dependable detail oriented and a strong problem solver
• Proficient in Microsoft Word Excel PowerPoint and Outlook
• Comfortable working with general office and financial equipment

Additional Information :

What We Offer

$21- $26/hour
Exceptional benefits package 401K match Unlimited PTO
Primarily work from home

Candidates must be local and able to come into the Farmers Branch office periodically for meetings training and team collaboration.

Remote Work :

No

Employment Type :

Full-time