Senior Service Designer

London - UK

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

The Role:

We are looking for a Lead Service Designer to join our User-Centred Design (UCD) practice.

You will work within multidisciplinary teams delivering complex digital transformation programmes across public and private sector organisations. Lead Service Designers play a key role in ensuring services are designed holistically across user journeys organisational processes and supporting systems.

This role involves working across the full lifecycle of digital services from early problem exploration and sales support through discovery design and delivery to live service improvement.

You will collaborate closely with UX designers user researchers content designers engineers product managers and architects to guide service design activities and ensure services respond to real user needs while operating within organisational technical and regulatory constraints.

Key Responsibilities:

Service design leadership in projects

Define and guide the service design approach within projects
Ensure service design activities are coordinated across teams and delivery phases
Maintain a holistic view of services across journeys channels and organisational touchpoints
Support teams in translating research insights and business goals into coherent service solutions

Service systems and journey design

Map and analyse complex service ecosystems involving users processes technology and policy
Develop artefacts such as service blueprints journey maps and ecosystem maps
Help teams understand how different service components interact
Identify opportunities to simplify services and improve user journeys

Working across the delivery lifecycle

Help shape service design activities during early project stages including problem exploration and discovery
Ensure service thinking informs design and delivery decisions across multidisciplinary teams
Support teams in translating discovery insights into practical service improvements
Ensure services continue to evolve based on user feedback and operational insights once live

Collaboration and consulting

Facilitate workshops and collaborative activities with multidisciplinary teams and stakeholders
Work closely with engineers architects and designers to ensure service solutions are feasible and coherent
Communicate complex service challenges clearly to stakeholders
Support teams and organisations in making evidence-based decisions about service improvements

Contributing to design practice

Support and mentor service designers and other team members within delivery teams
Advocate for user-centred and evidence-based approaches to service design
Contribute to strengthening service design practices within projects

Qualifications :

Skills and Experience

We are looking for designers who combine strong service design capability with the ability to work in complex organisational environments. You may have gained your experience in consulting government product companies or digital transformation programmes.

Essential

Experience applying service design methods to complex digital products or services
Ability to understand and map complex service ecosystems involving multiple stakeholders and systems
Experience working in multidisciplinary teams alongside researchers designers engineers and product managers
Strong facilitation and stakeholder collaboration skills
Ability to communicate complex systems and service challenges clearly
Experience supporting teams across multiple stages of digital service delivery
Understanding of accessibility and inclusive design principles

Preferred Experience

We would particularly welcome candidates with experience in:

Consulting or digital transformation environments
Enterprise technology ecosystems
UK Government or public sector services
Designing services within complex organisational or regulatory environments

We are interested in designers who are curious about how emerging technologies are changing digital services. This includes interest in:

how artificial intelligence is shaping service experiences
how new tools and technologies can improve research and design practice
how organisations can responsibly integrate new technologies into services that work for people

Additional Information :

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Our recruiting team may communicate with candidates via our @ domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests.

All offers will originate from our @ domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain it may not be legitimate.

Remote Work :

Employment Type :

Full-time

The Role:We are looking for a Lead Service Designer to join our User-Centred Design (UCD) practice.You will work within multidisciplinary teams delivering complex digital transformation programmes across public and private sector organisations. Lead Service Designers play a key role in ensuring serv...