Guest service team member

Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information. 
Attend to all incoming calls in a professional and polite manner constantly striving to provide Total Customer Satisfaction. 

Maintain strict security procedures to ensure guest confidentiality and safety

Duties:

• Provide quality service to the customer by responding to their requests promptly efficiently and courteously during check-in check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit card transactions accounting procedures issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Operate switchboard effectively handling all calls promptly and professionally greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
• Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
• Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests record accurate charges.
• Assist as required to screen calls for reservations.  Ensure accurate up to date information is given.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Assisting the Food and Beverage department with the efficient control of breakfast bar services and needs of guests through the restaurant facilities. 
• Attend to other duties as requested by Management and Supervisors

Qualifications :

Hospitality experience.

Familiar with Opera Cloud.

Computer literate.

Fantastic customer service skills.

Bubbly personality full of ideas and initiative.

Additional Information :

Salary 12.95 per hour

• Company Events - Team appreciation lunch
• Discounted hotel nights plus 30% off Food and Beverages (subject to individual outlets)
• High street discounts with your Heartist card
• Holiday:28 days including bank holidays (increasing yearly to up to 33 days)
• Team member referrals program
• Personnel development - In house training
• Free on-site parking
• Free meals on duty
• Monthly Duck awards 
• Free uniform
• Company Pension

Remote Work :

No

Employment Type :

Full-time