SMB Accounts Project Manager (TheySheHe)

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Lead the end-to-end delivery of tech-driven projects for the SMB segment

Glovo works with over 114000 SMB partners. The role focuses on shifting from manual high-touch processes to tech-led scalable retention models. The primary objective is the end-to-end implementation of projects designed to prevent churn automate partner communication and equip 150 Account Managers with advanced tools.

Salesforce AM Console & Tool Adoption

Drive the end-to-end Go-to-Market strategy for the Salesforce Console ensuring high adoption rates and effective tool utilization across all markets.
Development of prioritization logic by collaborating with Product teams to embed churn-prevention triggers helping AMs focus on the right accounts and the most impactful actions.
Tracking and adoption monitoring through the design of dashboards to ensure the console drives retention KPIs across 22 countries.

AI-Driven Partner Communication & Automation

Automation of communication flows leading the transition from manual outreach to standardized AI-driven partner journeys.
Implementation of AI solutions in coordination with Product teams to deploy AI agents that support partners 24/7 reducing the operational burden on local teams.
Ensure every automated touchpoint maintains a high standard of partner experience across diverse markets.

Operational Excellence

Support the Go-to-Market for different HQ initiatives and projects providing local teams with the necessary processes to work efficiently.
Design and maintain reporting structures that give visibility into AM performance enabling local leads to identify coaching opportunities and drive overall business efficiency.
Provide SMB Team Leads with advanced auditing tools and frameworks to monitor team activities and ensure high-quality partner management.
Establish standardized auditing processes to measure individual and team performance ensuring alignment with productivity benchmarks.
Lead the definition and regular calibration of team targets ensuring they are challenging yet achievable and data-backed across different markets.

Qualifications :

Fluent English (written and spoken) required for daily work with global HQ and regional stakeholders
Excellent project management skills. Demonstrate end-to-end project ownership from initial scoping to final delivery with the resilience to manage multiple high-stakes priorities in a fast-paced global environment
Ability to build and implement robust processes from scratch to solve complex operational challenges and enhance overall team dynamics
Strong analytical mindset with experience using data to define priorities and measure impact

Nice to haves

Hands-on experience with SQL Excel or Looker to extract insights and drive data-informed decision
Proven track record in designing and implementing scalable operating models across diverse multi-market environments
Experience working with Account Management organizations at scale

Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:

An enticing equity plan that lets you own a piece of the action.
Top-notch private health insurance to keep you at your peak.
Monthly Glovo credit to satisfy your cravings!
Discounts on transportation food and even kindergarten expenses.
Discounted gym memberships to keep you energized.
Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
Enhanced parental leave and office-based nursery.
Online therapy and wellbeing benefits to ensure your mental well-being.

Additional Information :

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Remote Work :

Employment Type :

Full-time

Lead the end-to-end delivery of tech-driven projects for the SMB segmentGlovo works with over 114000 SMB partners. The role focuses on shifting from manual high-touch processes to tech-led scalable retention models. The primary objective is the end-to-end implementation of projects designed to preve...

Lead the end-to-end delivery of tech-driven projects for the SMB segment

Salesforce AM Console & Tool Adoption

Drive the end-to-end Go-to-Market strategy for the Salesforce Console ensuring high adoption rates and effective tool utilization across all markets.
Development of prioritization logic by collaborating with Product teams to embed churn-prevention triggers helping AMs focus on the right accounts and the most impactful actions.
Tracking and adoption monitoring through the design of dashboards to ensure the console drives retention KPIs across 22 countries.

AI-Driven Partner Communication & Automation

Automation of communication flows leading the transition from manual outreach to standardized AI-driven partner journeys.
Implementation of AI solutions in coordination with Product teams to deploy AI agents that support partners 24/7 reducing the operational burden on local teams.
Ensure every automated touchpoint maintains a high standard of partner experience across diverse markets.

Operational Excellence

Support the Go-to-Market for different HQ initiatives and projects providing local teams with the necessary processes to work efficiently.
Design and maintain reporting structures that give visibility into AM performance enabling local leads to identify coaching opportunities and drive overall business efficiency.
Provide SMB Team Leads with advanced auditing tools and frameworks to monitor team activities and ensure high-quality partner management.
Establish standardized auditing processes to measure individual and team performance ensuring alignment with productivity benchmarks.
Lead the definition and regular calibration of team targets ensuring they are challenging yet achievable and data-backed across different markets.

Qualifications :

Fluent English (written and spoken) required for daily work with global HQ and regional stakeholders
Excellent project management skills. Demonstrate end-to-end project ownership from initial scoping to final delivery with the resilience to manage multiple high-stakes priorities in a fast-paced global environment
Ability to build and implement robust processes from scratch to solve complex operational challenges and enhance overall team dynamics
Strong analytical mindset with experience using data to define priorities and measure impact

Nice to haves

Hands-on experience with SQL Excel or Looker to extract insights and drive data-informed decision
Proven track record in designing and implementing scalable operating models across diverse multi-market environments
Experience working with Account Management organizations at scale

We believe driven talent deserves:

An enticing equity plan that lets you own a piece of the action.
Top-notch private health insurance to keep you at your peak.
Monthly Glovo credit to satisfy your cravings!
Discounts on transportation food and even kindergarten expenses.
Discounted gym memberships to keep you energized.
Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
Enhanced parental leave and office-based nursery.
Online therapy and wellbeing benefits to ensure your mental well-being.

Additional Information :

Remote Work :

Employment Type :

Full-time

Key Skills

Project Management Methodology
Project / Program Management
Construction Estimating
Construction Experience
PMBOK
Visio
Construction Management
Project Management
Project Management Software
Microsoft Project
Project Management Lifecycle
Contracts

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As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more

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