SAP iXp Intern Application Lifecycle Management, Technical Support

We help the world run better

At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What youll bring

Were looking for someone who takes initiative perseveres and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• You reside in Greater Toronto Area (GTA) and are expected to be in the office a minimum of 3 days per week.
• You can work full-time for minimum of one year with SAP Support with the possibility to extend the internship to two years.
• You must be currently enrolled or a recent graduate (6 months post-graduate) in a technology or computer science related undergraduate or graduate degree program.
• Technical experience with computer hardware various operating systems and cloud infrastructure.
• Excellent command of English in written and verbal form.
• Excellent problem-solving skills.
• Previous experience in customer service is absolutely required (both volunteer and employment settings are considered).
• Previous experience in technical support environment is an asset.
• Prepared to work collaboratively with colleagues in a global support team environment.
• Self-disciplined to work independently and achieve set goals.
• Ability to stay curious by being self-motivated to learn independently.
• Actively reflects on constructive feedback and continuously works on self-improvement.

Where you belong

Be part of SAP Next Gen a global community for students universities schools and educational partners who are passionate about innovation and technology.

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring coaching and career development support.
2. Project-driven Experience: Kickstart your career with hands-on learning experience making an impact from day one by contributing to meaningful projects that help the world run better. Youll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual in-person and hybrid learning sessions cultivated just for you and aligned with our learning approach.
3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas skills and creativity in a global fast-paced environment. Open doors for future career opportunities within SAP and beyond.

SAP Technical Support supports customers of SAPs more than 320000 total clients worldwide as these businesses rely on SAP software and services across sectors like manufacturing retail and financial services.

Our culture is built on curiosity innovation and collaboration. We believe great ideas can come from anywhere and we turn those ideas into reality through fast experimentation data-driven iteration and teamwork across functions and geographies.

The role requires strong technical expertise problem-solving skills and customer-centric communication to ensure the success of SAP Cloud implementations and operations.

The successful candidate will be responsible for ensuring the smooth operation and optimization of the SAP Cloud solution.

1. Issue Resolution: Diagnosing and resolving technical issues related to SAP Cloud ALM including system errors performance concerns and configuration challenges.
2. Customer Assistance: Providing guidance and support to customers during implementation integration and ongoing operations of SAP Cloud ALM.
3. Monitoring and Maintenance: Overseeing system health monitoring performance and ensuring the solution runs efficiently.
4. Proactive Support: Identifying potential issues and implementing preventive measures to minimize disruptions.
5. Collaboration: Working closely with cross-functional teams including development and consulting to address complex customer needs.
6. Knowledge Sharing: Educating customers on best practices features and functionalities of SAP Cloud ALM.

Youll thrive here if youre someone who loves to solve complex problems think creatively and learn continuously. Youll work alongside passionate engineers and designers who value both technical excellence and user empathy. Every project is an opportunity to grow your skills test new technologies and contribute to solutions that have a real global impact.

What makes this team special The combination of cutting-edge technology and strong mentorship. Youll be part of a group that encourages you to explore ask questions and take ownership of your ideas while supporting you every step of the way.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is 18.00 - 40.00 CAD. The actual amount to be offered to the successful candidates will be within that range dependent upon the key aspects of each case which may include education skills experience scope of the role location etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link: .

Due to the nature of the role which involves global interactions with SAP entities as well as with employees and stakeholders in Canada functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 446474 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Student Employment Type: Limited Full Time Additional Locations: #LI-Hybrid