Reservations Agent
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Job Location:
East Melbourne - Australia
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Reservations Agent you will play a vital role in delivering exceptional service and creating memorable experiences for our guests. You will be responsible for handling reservations and inquiries efficiently ensuring a seamless booking process. Key responsibilities will include (but not limited to):
- Managing guest bookings changes and cancellations with accuracy and professionalism.
- Responding promptly and courteously to guest inquiries via phone email and other communication channels.
- Providing detailed information on room types rates packages and amenities to assist guests in selecting their ideal stay.
- Maintaining up-to-date knowledge of hotel services promotions and local attractions to enhance the guest experience.
- Ensuring special requests and preferences are noted and communicated effectively to relevant departments.
- Collaborating with the front office and other relevant departments to maximise occupancy and revenue.
- Delivering exceptional guest service and resolving booking-related issues promptly and effectively and
- You will demonstrate a guest-centric approach with a high standard of accuracy and attention to detail.
Qualifications :
The successful candidate will possess the following:
- Prior experience in a reservations or customer service role within the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to work a variety of different shift times.
- Strong organisational abilities and attention to detail.
- Proficiency in hotel property management systems (PMS) and familiarity with reservations software is an advantage.
- A positive and professional manner with a passion for delivering exceptional guest experiences.
Additional Information :
Valuable Savings and Perks: Enjoy discounted car parking right on site plus exclusive deals on food & beveragemaking every day at work rewarding as well as affordable.
Global Accor Privileges: Get access to special Accor family and friends room rates across the globe along with additional staff discounts at Accor hotels worldwideperfect for your next getaway or a holiday with loved ones.
Development and Opportunities: At Accor your growth is our priority. Join us for outstanding career development with world-class training and opportunities to advance across our global network.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
