Reservations Agent

• Manage all reservation enquiries promptly maximising revenue through effective upselling and adherence to rate structures.
• Deliver professional friendly and knowledgeable service to all internal and external guests including accurate call handling and system input.
• Maintain and manage reservation channels including telephone calls general hotel inbox and group reservations email.
• Ensure all guest information and bookings are accurately recorded and maintained within the PMS and reservation systems.
• Maintain strong knowledge of the property rate structures Accor Loyalty Programme and available products to optimise occupancy and guest experience.
• Communicate effectively with internal departments including relaying guest requests sharing relevant information and identifying sales leads.
• Participate in briefings training and internal communications to remain informed and compliant with brand and operational standards.

Qualifications :

• Experience in a similar reservations environment alternatively customer service experience required preferably in a Hotel environment.
• Strong knowledge of computer systems including Microsoft Office.
• Competent knowledge of OPERA Cloud PMS or similar PMS
• Experience delivering excellent customer service
• Experience providing prompt and efficient service including upselling advantageous

Additional Information :

Benefits and Perks

• Enjoy exclusive Accor discounts and global benefits including but not limited to accommodation and food & beverage discounts for you your family and friends.
• Access to Accor Partner Benefits such as Europcar.
• Discounted onsite car park available.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Excellent opportunity to further grow and develop your career with an industry leader
• Reward and recognition programs including Annual Service Recognition and Accor Tenure Milestone recognition
• Mentoring and career development along-side experienced and dedicated professionals.

Apply today to start a conversation and see where your Accor career can take you!

We are unable to provide sponsorship so Australian working rights are required. 

Remote Work :

No

Employment Type :

Part-time