Specialist Enterprise Digital Signature solutions-DocuSign
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Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Organization: Novo Nordisk GBS Bangalore
Are you passionate about enterprise digital signature platforms and eager to make an impact in a global organisation where your expertise can make a real difference We are looking for a Specialist to drive the operations maintenance and continuous improvement of Novo Nordisks digital signature solutions including Adobe Sign GxP and Docusign. Join us and play a key role in delivering secure compliant and reliable digital signing services across the organisation.
The position
As a Specialist Enterprise Digital Signature Solutions you will play a key role in ensuring the smooth IT operation and continuous improvement of our digital signature solutions. Your responsibilities will include:
- Managing the day-to-day operations of product suites such as Adobe Sign (GxP) and Docusign ensuring service availability and performance.
- Handling incidents problems including major incidents and collaborating with vendors and architects to resolve issues according to ITIL process.
- Acting as the subject matter expert (SME) providing diagnostics troubleshooting and technical guidance on issues faced by end users.
- Monitoring service performance reporting on incident trend analysis and identifying opportunities for improvement.
- Maintaining service catalogues service and Product documentation and compliance artefacts.
- Supporting management activities and ensuring audit readiness for the services.
- Managing vendor relationships tracking their performance and ensuring service levels meet business expectations.
- Ensuring compliance with IT security privacy regulatory and GxP requirements.
- Staying updated with industry trends and recommending improvements and innovations.
Qualifications
We are looking for a candidate who can bring the following skills and experiences to the table:
- Strong experience (512 years) in IT product or service operations with handson techno functional knowledge of digital signature platforms such as Adobe Sign and DocuSign.
- Solid understanding of ITSM processes and tools (e.g. ServiceNow) with ITIL certification or training. Comfortable working in agile delivery models and applying basic AI literacy to improve daytoday productivity.
- Exposure to Azure access provisioning and core IT security concepts ideally within a large complex global organisation. Experience or working knowledge of validation compliance or regulated environments is a strong advantage. Demonstrated business understanding and the ability to deliver results across functions in an international IT setup.
- Excellent communication skills with the ability to engage effectively with end users across varying technical and organisational levels. Fluent in spoken and written English. Strong planning coordination and analytical abilities with flexibility to operate under time pressure. Curious adaptable and motivated to continuously learn and stay current with new technologies and organisational processes.
About the department
You will be part of the Global Digital Workplace APAC department within the Infrastructure & IT Security (I&IS) unit of Novo Nordisks Enterprise IT organisation based in Bangalore India. The team operates in a leanagile global service delivery model working closely with product teams and Danish counterparts to support digitalisation collaboration and communication platforms.
The department comprises experienced Service Managers IT Architects Technical Specialists and Business Analysts collectively responsible for Microsoft 365 platforms Adobe and digital signature solutions collaboration and meeting technologies device and endpoint management platforms. Together the team focuses on delivering a secure stable and highquality digital workplace experience for Novo Nordisk employees worldwide.
Working at Novo Nordisk
Every day we seek the solutions that defeat serious chronic diseases. To do this we approach our work with an unconventional spirit a rare determination and constant curiosity. For over one hundred years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose mutual respect and a willingness to go beyond what we know delivers extraordinary results.
Deadline
Apply by 23rd March!
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk were not chasing quick fixes were creating lasting change for long-term health. For over 100 years weve been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of whats possible in healthcare. We embrace diverse perspectives seek out bold ideas and build partnerships rooted in shared purpose. Together were making healthcare more accessible treating and preventing diseases and pioneering solutions that create change spanning generations. When you join us you become part of something bigger a legacy of impact that reaches far beyond today.
Required Experience:
IC
Key Skills
- SAP BusinessObjects
- Enterprise Architecture
- Hybris
- SAP HANA
- SAP
- TOGAF
- Solution Architecture
- Cloud Architecture
- SAP BW 4HANA
- Salesforce
- SAP S/4HANA
- SAP ERP
About Company
You will be part of the Gulf Cluster sales team based in Qatar. You will report to the Country Sales Manager. The local team consists of approx 10 employees, and has highly-engaged and experienced members that are looking for a new teammember.
