WFH Customer Service Representative
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Job Location:
Texas City, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a friendly reliable and detail-oriented Customer Service Representative to join our team. The CSR will serve as the first point of contact for customers providing prompt and accurate support via phone email chat or in person. This role focuses on resolving issues answering inquiries and ensuring a positive customer experience.
Key Responsibilities
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Respond to customer inquiries through phone email live chat or social media
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Resolve customer complaints and issues in a professional and timely manner
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Provide accurate information about products services and company policies
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Process orders returns refunds and account updates
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Document customer interactions in CRM systems
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Escalate complex issues to appropriate departments when necessary
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Follow company procedures and service standards
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Maintain customer satisfaction and retention
Required Skills & Qualifications
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High school diploma or equivalent (Associates or Bachelors degree preferred)
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Previous customer service experience preferred
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Excellent verbal and written communication skills
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Strong problem-solving and multitasking abilities
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Ability to remain calm and professional under pressure
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Basic computer skills and familiarity with CRM tools
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Reliable attendance and punctuality
Preferred Qualifications
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Experience in call center or remote customer support
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Familiarity with ticketing systems (Zendesk Freshdesk Salesforce etc.)
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Bilingual abilities a plus
Benefits
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Paid training
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Health dental and vision insurance
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Paid time off and holidays
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Career growth opportunities
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
