W2 Help Desk II (customer service, working with digital tools, systems) OnsiteLocal
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Job Location:
Madison, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Description:
The client is looking for a Help Desk II
The client is looking for a Help Desk II
Will close to submissions on 4/30/2026 at 4:00PM CST.
Top Required Skills & Years of Experience
At least 1 year of experience working with digital tools systems or platforms with a demonstrated ability to quickly learn new technologies.
At least 6 months of experience in a customer service or client-facing role with proven success in resolving issues and building positive relationships.
At least 6 months of experience working in team-based environments actively contributing to shared goals and engaging in open communication with colleagues.
Nice to Have Skills:
Experience providing IT support in a professional setting
Experience working with Microsoft Office Suite
Experience providing identity management administration
Experience working with a web-based ACD system
Previous experience providing this service for government a plus and experience with DWDs environments will be especially valuable
Interview Process: Teams with camera on. PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidates bid in order to accept an interview request. Please see DWD Realtime Photo Requirement & Instructions document in the Attachments section of this posting for details.
Duration of the Contract: 6/30/2026 with potential for extension.
Onsite or Remote Candidates must be CURRENT WI residents. No relocation is allowed. This position requires candidate be onsite at GEF1 downtown Madison 1-2 days per week on an ongoing basis.
Training will be onsite M-F for the first two weeks. The contractor will be required to be available online be present to meet all workload requirements and must be available to attend all scheduled meetings during DWD standard working hours of 7.45 am 4.30 pm Central Time.
Project details: The service to be performed includes providing Identity and Account Management (IAM) services for DWD staff and public users of DWD applications performing 1st and 2nd Tier computer support for internal DWD staff and managing and deploying computers for DWD staff. The public-facing applications include various programs for the Divisions of Unemployment Insurance and Employment Training.
Hardware/Software Environment
The support services includes:
1) supporting and managing computer devices (laptops and desktops)
2) handling and fulfilling software service request from customers
2) handling and fulfilling software service request from customers
3) Levaraging security tools and Identity and Account Management Tools for managing public user accounts and
4) Service Request Management Web-based telephony system device management and encryption.
The software includes but is not limited to: Windows 10/11 Microsoft Office 365 Adobe products Ricoh print software Active Directory VPN and multi-factor authentication tools.
Required skills:
- Experience providing IT support in a professional setting
- Experience working with Microsoft Office Suite
- Experience providing Identity management administration
nice to have skills:
- Experience working with a web-based telephony system
- Experience verifying confidential account credentials
- Experience working with conference room technology
- Experience in Technical Writing and Documentation
- Excellent oral and written communication skills
- Analytical/problem solving skills
- MS Office Products Excel (MS) Word (MS) Outlook (MS)
- Experience with HYENA
Additional information: All service providers submitted with inconsistencies or falsifications in their credentials will be disqualified and DOA Purchasing will be notified.
Pay rate: $18/hr on W2.
