Direct Hire Customer Service Specialist

Job Title: Customer Service Specialist

Location: Florence KY 41042 (Hybrid)
Salary: $44000 $55000 (based on experience) Full-time benefits
Schedule: Monday Friday 8:00 AM 5:00 PM
Work Model: Hybrid (Work from Home on Mondays & Fridays)

Job Summary

The Customer Service Specialist is responsible for managing customer orders coordinating shipments and ensuring timely and accurate service delivery. This role acts as a key link between customers sales teams and internal departments to meet customer requirements efficiently.

Key Responsibilities

• Process customer orders including order entry and shipment scheduling
• Coordinate order fulfillment between manufacturing and customers
• Serve as a liaison between internal departments and external customers or sales representatives
• Support assigned territories by handling inquiries pricing delivery timelines and terms
• Collaborate with departments such as sales shipping purchasing and finance to ensure timely service
• Handle customer communication via phone email and other channels
• Recommend suitable products based on customer needs; escalate complex inquiries when required
• Perform administrative tasks such as scanning indexing documents and processing RMAs
• Track order status and communicate delays backorders or substitutions to customers and sales teams
• Respond to customer complaints and coordinate resolution with relevant teams
• Contribute to continuous improvement initiatives within the manufacturing system

Qualifications & Requirements

• High school diploma or equivalent (required)
• Bachelors degree in Business Administration Communications or related field (preferred)
• 1 3 years of customer service experience
• Experience in a manufacturing environment (preferred)
• Basic mechanical aptitude (preferred)
• Strong organizational communication and problem-solving skills
• Ability to handle high-pressure situations professionally
• Proficiency in Microsoft Office and ability to work across multiple systems

Equal Opportunity Statement

The company is an Equal Opportunity Employer and considers all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other protected characteristic.