Senior Dispute Officer

ThisisWorldline

We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

We are seeking an experienced Senior Dispute Officer to join our Risk team. The successful candidate will be responsible for managing dispute and chargeback processes end-to-end ensuring compliance with card scheme rules minimizing financial losses and enhancing operational efficiency and controls.

Day-to-Day Responsibilities

• Oversee the end-to-end dispute/chargeback lifecycle (retrieval requests chargebacks representments pre-arbitrations).
• Ensure compliance with card scheme regulations (Visa Mastercard Amex etc) and internal policies.
• Monitor dispute trends identify root causes and propose mitigation actions.
• Act as an escalation point for complex or high-risk cases.
• Collaborate closely with Risk AML Fraud and Operations teams to strengthen controls and reduce exposure.
• Support reporting (KPIs SLAs loss ratios) and provide insights to management.
• Drive process improvements and automation initiatives within the disputes function.
• Assist in audits and scheme inquiries ensuring proper documentation and responses.
• Mentor junior team members and contribute to team development .

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and practice this means:

• 35 years of experience in disputes/chargebacks payments or card operations.
• Strong knowledge of card scheme rules and dispute handling processes.
• Solid understanding of risk fraud and payment flows.
• Analytical mindset with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Experience in supervising or mentoring team members is a plus.

Preferred Qualifications:

• Experience in fintech PSP or banking environment.
• Familiarity with dispute management systems/tools.
• Knowledge of regulatory and compliance frameworks is considered an advantage.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.

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