Client Services Senior Associate

About IDR
Founded in 2020 IDR is a global expert network delivering fast reliable and cost-effective insights through a vetted pool of experts. With over 250 employees across eight global offices IDR operates 24/7 and is trusted by leading brands worldwide.

The Role
We are seeking a proactive Client Services Senior Associate to join our team in this role you will serve as the primary point of contact for assigned clients managing end-to-end project execution while ensuring quality efficiency and client satisfaction. You will also play a key role in building strong client relationships and supporting account growth.
This position offers exposure to a fast-paced global environment and the opportunity to collaborate cross-functionally while contributing directly to the growth of our new office and client success in the region.

Key Responsibilities
Client Relationship & Account Growth
Serve as the primary point of contact for assigned clients ensuring seamless communication successful project delivery and supporting strategies to expand and grow key accounts.
Client Communication Issue Escalation & Quality Assurance
Provide regular client updates manage expectations proactively escalate risks or issues to ensure successful outcomes and conduct thorough quality checks on expert submissions before delivery.
Cross-Functional Collaboration
Partner closely with internal operations teams to address project-related inquiries and ensure timely execution.
Consultation & Call Coordination
Schedule and coordinate expert consultations and client calls.
Competitive Landscape Awareness
Develop a strong understanding of IDRs competitive positioning across key industries.
Data Management
Maintain accurate and timely updates to internal systems in accordance with company standards.
Information Security & Compliance
Adhere to information security policies and confidentiality requirements at all times.

Qualifications & Skills
Education
Bachelors degree or equivalent required.

Experience
1 years of experience in client services account management or project management.
Excellent verbal and written communication skills in English are required (additional languages are a plus).
Strong attention to detail and ability to manage sensitive information with discretion.

Preferred
Prior internship or work experience in a client-facing role.
Ability to adapt to a fast-paced environment and work independently.
Creative resourceful and comfortable thinking outside the box.
Collaborative mindset with a strong drive to deliver excellence.

Why Join Us in Athens
Be a founding team member and a key contributor to our new EMEA office.
Unmatched compensation including a competitive base salary plus a quarterly performance bonus that rewards your achievements.
Be part of a creative and fast-paced workplace guided by the values of transparency quality teamwork ownership and continuous improvement.
Work in a collaborative dynamic and diverse hub in the heart of Athens.

EEO & Compliance Statement
IDR is an Equal Opportunity Employer. Applicants must be legally authorized to work in Greece. Successful candidates will adhere to strict industry compliance protocols to safeguard confidential and non-public information in all expert and client interactions.

Location Disclaimer:
You will be working as part of the Insights Driven Research LLC team reporting to and managed directly by Insights Driven Research LLC on a day-to-day basis. Your role responsibilities performance management and career development will sit fully within the company.
For legal and compliance purposes in Athens Greece your employment contract will be issued through RemoFirst our local Employer of Record partner. This enables us to hire compliantly in Athens Greece while ensuring that payroll taxes statutory benefits and local labour law requirements are handled correctly.
This arrangement does not impact your daily work or your integration with the local team. It is simply the legal employment structure that enables compliant local hiring.