IT Help Desk Technician I
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
IT Help Desk Technician I
M-F 8am-5pm
In Office - Elgin IL with occasional travel to Elmhurst IL (use of company vehicle provided)
Job Responsibilities:
- Deliver prompt professional IT support to internal users across various departmentsboth in-person and remotely
- Troubleshoot and resolve technical issues related to hardware software mobile devices and Windows OS
- Configure and deploy new hire workstations access credentials and equipment to ensure seamless onboarding
- Monitor and maintain systems performance escalating advanced issues as necessary to Director or external vendors
- Maintain accurate documentation of support cases technical procedures and IT asset inventory
- Collaborate with the IT Director and Senior IT Analysts on strategic initiatives including server migrations system upgrades and process improvements
- Ensure compliance with IT policies data security standards and best practices across the organization
- Create or assist with user guides and training materials to help staff make the most of IT resources
- Maintain and organize documentation for hardware warranties software licenses and support contracts
- Work collaboratively across the organization participating in company initiatives as requested
Job Requirements:
- Associate or Bachelors degree in Information Technology Computer Science or a related field preferred
- 1-3 years of experience in an IT support or help desk role ideally in a fast-paced multi-site environment
- Proficiency with Microsoft Windows Microsoft Office and other business applications
- Experience with networking fundamentals remote desktop tools VPNs and troubleshooting connectivity issues
- Strong organizational and time-management skills with the ability to prioritize and manage multiple requests effectively
- Excellent interpersonal skills with a strong customer service orientation and a team-first attitude
- Clear and professional communication skills both written and verbal
- Familiarity with help desk ticketing systems is a plus
- Certifications such as CompTIA A Network or Microsoft certifications are a strong advantage
- Occasional travel to additional location in Elmhurst IL - company vehicle can be provided for commute to Elmhurst
Other Qualifications:
- Physical requirements: ability to sit or stand for several hours at a time; move about the office with ease; ability to kneel bend squat and balance; and lift or move up to 20-pounds
- Requires reliable sight hearing verbal communication and touch
- Must be committed to creating value in the IT department
- Integrity that aligns with Fox Valley Fire & Safetys company values
Required Education
- High School Diploma or Equivalent
Compensation: This role is non-exempt offering an annual salary of $40000 paid in biweekly installments.
Fox Valley Fire & Safety Co. offers full benefits with health benefit coverage available upon the first day of employment. Additional benefits include STD/LTD employer-paid life insurance policy AD&D critical illness insurance coverage and more. Retirement benefits include a 401k with company match FVF&S Co. is 100% employee owned - employees are eligible for ESOP plan after one year of employment.
FVF&S Co. is an Equal Opportunity Employer.
#foxvalleyfire
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Chicago Fire and Safety Protection Specialists, Fire Safety Service and Inspection, Fire Safety Products, Chicagoland, Chicago metro area, Northwest Indiana, Northern Illinois
