Service Support LPS

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The Customer Service Specialist will be responsible for providing the sales team with administrative support and enhances the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers. The holder of this position supports the internal sales team by providing reports processing orders as well as by communicating with customers and internal departments to ensure the correct processing of client orders and on time delivery.

Main Responsibilities & Tasks:

Work with both clients and departments within the organization to ensure client orders delivery slips and invoices are processed correctly and on-time
Coordinate with commercial operations and financial colleagues to handle purchase orders track customer orders etc.
Coordinate with customers agents or other departments on logistics services requests (e.g. correct shipment returns unblocking of order in finance department) and maintain records on systems
Check delivery times with internal departments and headquarters
Maintain and ensure accuracy of contract terms agreements and related documents
Guarantee invoice verification and generate and distribute customer reports and service billings
Assist in customer payment arrangements with finance department
Take responsibility for the registration and follow up of all integrated solution leads and opportunities
Process sales and invoices so that customer orders are dispatched invoiced and paid accurately and on time
Update key products end user list
Manage requests for technical documentation and quotation for customers
Develop and execute analytical tools for CRM and SAP based reports and develop statistical sales reports
Identify new tenders and complete tender documents with supervision (tender management)
Provide reports on various topics e.g. customer complaints on loss / delays

Qualification & Skills:

Academic degree in business administration or similar
Minimum 2-3 years of work experience in customer service or order processing department
Reporting skills
Service and detail orientated
Solid understanding of product and service portfolio
Solid understanding of early stage drug development and more specifically experience of working with large molecules and biosimilars is desirable
Good communication and teamworking skills
Proven software skills e.g. Microsoft Office SAP and any field management software
Fluent in English

About Sartorius

Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.

Main Responsibilities & Tasks:

Work with both clients and departments within the organization to ensure client orders delivery slips and invoices are processed correctly and on-time
Coordinate with commercial operations and financial colleagues to handle purchase orders track customer orders etc.
Coordinate with customers agents or other departments on logistics services requests (e.g. correct shipment returns unblocking of order in finance department) and maintain records on systems
Check delivery times with internal departments and headquarters
Maintain and ensure accuracy of contract terms agreements and related documents
Guarantee invoice verification and generate and distribute customer reports and service billings
Assist in customer payment arrangements with finance department
Take responsibility for the registration and follow up of all integrated solution leads and opportunities
Process sales and invoices so that customer orders are dispatched invoiced and paid accurately and on time
Update key products end user list
Manage requests for technical documentation and quotation for customers
Develop and execute analytical tools for CRM and SAP based reports and develop statistical sales reports
Identify new tenders and complete tender documents with supervision (tender management)
Provide reports on various topics e.g. customer complaints on loss / delays

Qualification & Skills:

Academic degree in business administration or similar
Minimum 2-3 years of work experience in customer service or order processing department
Reporting skills
Service and detail orientated
Solid understanding of product and service portfolio
Solid understanding of early stage drug development and more specifically experience of working with large molecules and biosimilars is desirable
Good communication and teamworking skills
Proven software skills e.g. Microsoft Office SAP and any field management software
Fluent in English

About Sartorius

We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.

Key Skills

MAC
Active Directory
Service Support
End user
Access Points
trouble tickets
OS
Linux
Project Management
Service Management
Service Quality
Setup
Service Desk
hardware
Software Applications

Apply Now

About Company

Sartorius Stedim

Sartorius offers solutions for the biopharmaceutical industry and laboratories, from drug discovery and development to production platforms for biomanufacturing.

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click