IT Support Technician

IT Support Technician

Location: Halifax/Peterborough

Department: IT

Contract type: Permanent / Full-time

About the role

Were looking for an IT Support Technician to join our IT Team and play a key role in being responsible for delivering advanced technical support to ensure the efficient resolution of IT issues for internal and external users. This role involves troubleshooting and resolving hardware software and network-related problems as well as providing support for IT infrastructure system administration and security.

You will play a key role in maintaining the stability and performance of the IT environment by identifying trends in recurring issues implementing solutions and collaborating on key improvement projects. You will also work closely with third-party vendors and service providers to ensure continuity of service.
In this position staying updated on emerging technologies is essential as you will be involved in implementing new tools and processes to optimize IT operations. A proactive approach to problem-solving and strong communication skills are required to ensure end-user satisfaction and seamless IT operations.

This role is based in either the Peterborough or Halifax office with occasional opportunities to work on key infrastructure and network projects.

Activate Group is a growing UK business with 1000 team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

Key responsibilities

• Providing in person and remote IT queries and support on workstation telecoms and applications across all AGL UK based sites in a timely fashion.
• Act as a point of contact for internal staff triaging and prioritising incoming support requests via phone email or ticketing system. Log incidents and service requests ensuring accurate documentation and resolution tracking.
• Recognise critical issues and maintain communication with stakeholders.
• Installing software and patches across workstations.
• Assist in routine maintenance tasks such as updating software applications running system diagnostics and performing regular backups to ensure data integrity and security.
• Supporting management information and reporting preparing and developing ideas for improvements.
• Assist with keeping asset registers up to date.
• Help maintain company intranet platform.
• Working towards improving efficiencies within the group by helping automate tasks.
• Help set up and configure workstations laptops peripherals and other IT equipment for new employees or office relocations.
• Ensuring software compliance across the group keeping track of all licencing.
• Maintaining and updating documentation detailing current infrastructure.

Skills and experience

• Strong Microsoft Office skills.
• Hardworking and can-do attitude.
• Good communication skills.
• Foundational Understanding concepts of WAN/LAN and Wireless Networks.
• Good understanding of hardware (Workstations/Servers/Printers/Projectors).
• Solution-orientated looking to get to the bottom of an issue and use initiative.
• Flexible and Collaborative approach to tasks.
• A strong passion for technology and a desire to pursue a career in IT support.

Benefits

We believe in rewarding our people for the great work they do. When you join Activate Group you can expect:

• 33 days holiday including bank holidays
• Personal health cash plan claim back the cost of everyday healthcare such as dental and optical check-ups
• Enhanced maternity paternity adoption and shared parental pay
• Life assurance at three times your basic salary
• Free breakfasts and fresh fruit
• A birthday surprise for everyone

What you can expect from us

At Activate Group we want everyone to have the tools and support they need to do their best work. Were an innovative business that continuously reviews and improves our systems processes and ways of working making sure they support our teams to do their jobs effectively.

Every role at Activate Group is aligned to our wider business vision and purpose making someones bad day better. Youll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.

We believe work should be enjoyable. We make time to celebrate success recognise achievements and bring people together at team events and company-wide celebrations. Well also support your ongoing development through regular feedback and career planning.

Whether youre based in one of our contact centres in Halifax Peterborough or Huddersfield working at an Activate Accident Repair (AAR) site or working from home youll be part of a supportive culture where people are encouraged to succeed.

A bit about us

Activate Group is a fast-growing business approaching 1000 team members nationwide.

We work with some of the UKs largest fleets and insurance companies supporting drivers that have been involved in road incidents through our contact centres in Halifax Peterborough and Huddersfield.

We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops as well as through a UK-wide network of trusted independent repair partners.

We also work with the UKs largest vehicle manufacturers supporting their approved repair programmes and deliver innovative technology solutions to fleets vehicle repair centres and dealerships.

Our purpose & values

Our purpose underpins everything we do: Make someones bad day better

Our values define how we work with our team members customers and suppliers:

• Make it happen Be accountable. Take the initiative work fast and do a great job.
• Strive for better Be bold. Challenge the norm - make small improvements often.
• Win together Be a team player. Win together learn together respect each other.