Ecommerce and Product Manager
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Job Summary
Ecommerce and Product Manager Play Sports Network (PSN)
Are you an Ecommerce professional who loves owning the entire journey of a product - from idea and development through launch and trading to optimisation and customer demand
At Play Sports Network (PSN) were looking for an Ecommerce and Product Manager to take full end-to-end ownership of our Shopify stores across some of the worlds most-loved cycling and endurance sports brands including Global Cycling Network (GCN) Global Mountain Bike Network (GMBN) Global Tri Network (GTN) and EMBN.
This is a stand-alone end-to-end role with a focus on product development at the front of the process. Youll work closely with our Design team presenters and content creators to develop cycling apparel and merchandise our audience genuinely wants - using insight feedback and performance data to create products that fly off the shelves.
What Youll Be Doing
End-to-End Ecommerce & Product Ownership
- Own the full ecommerce lifecycle: product ideation & development range planning launch trading performance analysis optimisation.
- Act as the commercial owner of our Shopify stores ensuring they are aligned with product strategy audience demand and brand positioning.
- Translate audience insight and commercial goals into clear product and trading priorities.
Product Development & Range Creation
- Work closely with the Design team presenters and creative teams to develop cycling apparel and merchandise that resonates with our global audience.
- Gather and analyse customer feedback sales data and audience insight to inform product concepts iterations and future ranges.
- Support decisions around fabrics fits styles pricing and positioning ensuring products are commercially viable and on-brand.
- Review product performance post-launch and feed learnings back into future product development cycles.
Merchandising Launches & Trading
- Own product launches end to end - from setup and storytelling to promotions bundles and collections.
- Ensure products are merchandised effectively across the site to maximise visibility conversion and sell-through.
- Plan and execute trading activity around key launches seasonal moments and campaign peaks.
Optimisation Insight & Analytics
- Use Shopify and Google Analytics to understand customer behaviour product performance and conversion drivers.
- Continuously optimise product pages collections and site journeys to improve conversion rate and average order value.
- Use insight not just to optimise the site but to influence what products we create next.
Growth Audience & Customer Connection
- Work with teams across content email social affiliates and paid media to bring new customers into the ecosystem and re-engage existing fans.
- Ensure ecommerce activity is tightly connected to our content and presenters - leveraging trust credibility and community.
- Balance acquisition and retention to maximise lifetime value across our global audience.
Operations & Customer Experience
- Coordinate with supply chain and fulfilment teams to align stock levels with launches campaigns and demand forecasts.
- Partner with customer service to ensure feedback loops are captured and acted upon.
- Maintain stores across multiple languages and currencies with a focus on accuracy and customer experience.
What Were Looking For
- Experience in ecommerce with responsibility for commercial performance and product success.
- Shopify experience including product setup merchandising and reporting.
- Proven ability to work upstream in product development not just downstream in trading.
- Data-driven mindset with the ability to turn insight and feedback into better products.
- Comfortable collaborating with designers creatives presenters and operational teams.
- Confident operating autonomously and owning outcomes end to end.
- Passion for cycling and triathlon is a bonus - curiosity about the audience is essential.
- Ability to plan ahead project manage in order to be ready for key events in the calendar such as next seasons range Black Friday and Christmas.
Why Work With PSN
- True end-to-end ownership: From product idea to sold-out launch.
- Product-led ecommerce: Influence what we create not just how we sell it.
- Creative collaboration: Work closely with world-class presenters designers and content teams.
- Global impact: Build products for a passionate international audience of millions.
- Flexible inclusive culture: We value balance diversity and personal growth.
Required Experience:
IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
