Evening Operations Manager

Marriott Hotels Resorts

Job Location:

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

JOB SUMMARY

EVENING OPERATIONS MANAGER W BARCELONA

We are looking for a confident experienced leader to take charge of hotel operations during the key evening hours of 17:00 to 01:00. This role is central to ensuring that the W experience remains seamless energetic and flawlessly executed long after the sun other hotels this role may be known as Evening Duty Manager or Evening Manager on Duty.

What Youll Lead As Evening Operations Manager you will oversee the full operational landscape of the hotel making empowered decisions that support and guide the Rooms B&F SPA and Security teams. You will act as the highest operational authority on duty ensuring service excellence and brand standards at every moment.

Your Responsibilities

Take full ownership of hotel operations during the evening shift.
Provide realtime leadership and decisionmaking across all operational departments.
Report directly to the Hotel Manager and deliver a comprehensive handover at the end of each shift.
Conduct a preshift briefing with key operational teams to review:
- Pending arrivals and VIP movements
- Guest situations requiring followup
- B&F venue reservations and occupancy
- Outstanding maintenance or technical issues
Ensure smooth coordination between departments and maintain a proactive approach to guest satisfaction and operational flow.

CANDIDATE PROFILE

We seek an exceptional and impeccably presented hotel professional with proven experience in large highvolume and luxury properties. Someone who thrives in dynamic environments remains calm under pressure and naturally inspires confidence in their teams. A leader who understands the rhythm of evening operations and knows how to keep the hotel running with precision style and a guestfirst mindset.

Education and Experience

High school diploma; 4 years experience in the guest services front desk housekeeping or related professional area.

3-4-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the guest services front desk housekeeping or related professional area.

Essential requirement for language skills in both spanish and english (both written and spoken)

Please note that we are not able to sponsor working visas for this position and therefore only candidates with existing right to work in Spain will be considered.

CORE WORK ACTIVITIES

Leading Operations Team

Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service.

Ensures that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence energy and enthusiasm.

Assists employees in understanding guests ever-changing needs and expectations and exceeding them.

Managing and Monitoring Activities that Affect the Guest Experience

Handles all guest complaints and concerns.

Provides excellent customer service by being readily available/approachable for all guests.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Ensures all team members meet or exceed all hospitality requirements.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager

DescriptionJOB SUMMARYEVENING OPERATIONS MANAGER W BARCELONAWe are looking for a confident experienced leader to take charge of hotel operations during the key evening hours of 17:00 to 01:00. This role is central to ensuring that the W experience remains seamless energetic and flawlessly executed ...