PC Support Specialist

Dickinson Independent School District

Job Location:

Dickinson, ND - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Title: PC Support Specialist

Wage/Hour Status: Exempt

Immediate Supervisor: Technology Services Manager

Pay Grade:Per Compensation Manual

Dept/Campus: Technology Services

Days Employed:Per Compensation Manual

POSITION SUMMARY:

Provide a single point of contact for end users to receive support and maintenance within the organizations desktop computing environment (includes installing diagnosing repairing maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance)
Troubleshoot problem areas (in person by telephone or via e-mail) in a timely and accurate fashion and provide end-user assistance where required

QUALIFICATIONS:

College degree or Technical College degree in the field of computer science and/or 2 years equivalent work experience
Certifications in PC repair
Excellent technical knowledge of PC and desktop hardware and software
Hands-on hardware troubleshooting experience
Extensive equipment support experience with Windows OS and PC hardware
Working technical knowledge of current protocols operating systems and standards
Ability to operate tools components and peripheral accessories
Able to read and understand technical manuals procedural documentation and OEM guides
Ability to conduct research into PC issues and products as required
Effective interpersonal skills and relationship-building skills
Ability to present ideas in user-friendly language
Understanding of the organizations goals and objectives
Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented collaborative environment
Strong customer-service orientation

MAJOR RESPONSIBILITIES:

Perform on-site analysis diagnosis and resolution of complex desktop problems for end-users and recommend and implement corrective solutions including off-site repair for remote users as needed
Install configure test maintain monitor and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
Assess the need for and implement performance upgrades to PC boxes including the installation of CPUs I/O and NIC cards hard disks ribbon cables hard drives RAM memory chips CD-ROMs and so on
Collaborate with all technicians/network administrators managers and help desk personnel to ensure efficient operation of the companys desktop computing environment
Where required administer and resolve issues with associated end-user workstation networking software products
Receive and respond to incoming calls pages and/or e-mails regarding desktop problems
Answer to and perform moves adds and changes (MAC) requests as they are submitted
Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks RJ-11 telephone modem jacks connectors between PCs and servers etc.) are in proper working order
Prepare tests and applications for monitoring desktop performance and then provide performance statistics and reports
Assist in preparing maintaining and upholding procedures for logging reporting and statistically monitoring desktop operations
Develop and maintain an inventory of all monitors keyboards hard drives modems network cards and other components and equipment
Accurately document instances of desktop equipment or component failure repair installation and removal
If necessary liaise with third-party support and PC equipment vendors
Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs
Write technical specifications for purchase of PCs desktop hardware and related products
Develop help sheets and frequently asked questions lists for end users
Assist in building step-by-step procedures for technology applications and processes
Provide detailed documentation
Perform other duties as assigned

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work long hours in shifts and be on call and willing to work nights and weekends.

EVALUATIONS:

Performance of this job will be evaluated annually.

Required Experience:

Title: PC Support SpecialistWage/Hour Status: ExemptImmediate Supervisor: Technology Services ManagerPay Grade:Per Compensation Manual Dept/Campus: Technology ServicesDays Employed:Per Compensation ManualPOSITION SUMMARY:Provide a single point of contact for end users to receive support and maintena...