IT Analyst

Cincinnati, OH - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Opportunity: IT Analyst with KPI Solutions in Cincinnati OH

6-Month Contract with a Hybrid Schedule

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Are you a handson IT professional who enjoys providing Level 1 / Level 2 enduser support as their primary responsibility Do you have a strong daytoday experience supporting Microsoft 365 Windows and Mac environments If youre an IT professional who loves supporting others and keeping technology running smoothly wed love to hear from you!

KPI Solutions is seeking an IT Analyst who enjoys daytoday user support onboarding and offboarding employees troubleshooting hardware and software issues and keeping systems running smoothly. This role is ideal for a supportfirst IT professional rather than someone specializing in a single application or engineering discipline. If you enjoy being the goto problem solver in a fastpaced environment and supporting teams nationwide this opportunity is for you.

Key Responsibilities:

Onboard new users including setting up PCs.
Provide level 1 and level 2 technical support for hardware software and network issues; troubleshoot resolve and escalate as needed.
Offboard users and check equipment back in.
Manage user accounts access rights system updates patches backups and overall system performance.
Handle help desk tickets including logging prioritizing resolving and documenting recurring issues.
Train users on IT policies tools and systems; create simple documentation and user guides.
Support security and compliance efforts including antivirus tools monitoring backups and recovery processes.
Collaborate with IT leadership and crossfunctional teams; clearly communicate technical information to nontechnical users.
Coordinate with vendors for repairs and equipment needs; manage IT inventory and support onboarding/offboarding.

Skills & Experience

BS/BA in Computer Science Cybersecurity Engineering or related field (or equivalent experience).
Strong technical troubleshooting skills across hardware software and networks.
Experience supporting users managing tickets and providing professional customer service.
Knowledge of Windows MacOs (preferred) Atlassian (Jira Service Desk) Microsoft Office 365 Entra Intune and Autopilot (BIG plus).
Familiarity with SharePoint NetSuite Salesforce Power Automate Power BI or ManageEngine is helpful.
Strong organizational communication and documentation skills.
Ability to manage multiple priorities stay calm under pressure and maintain a positive no big deal approach.
High performer with the ability to grow into expanded responsibilities.
Comfortable stepping in to support the team when needed due to the companys size.
Senior-level technical support experience is a plus.

Why Join KPI Solutions

KPI Solutions delivers end-to-end supply chain automation designing scalable engineered solutions that improve efficiency optimize order fulfillment and support our clients long-term growth. Join a company committed to innovation operational excellence and developing top-tier talent.

KPI Solutions provides end-to-end supply chain services and automation to transform our clients distribution operations. We analyze design implement and support flexible and scalable engineered solutions that optimize order fulfillment build capacity and reduce reliance on labor.

Ready to Apply

If youre an experienced IT professional who loves solving problems supporting others and contributing to a modern technology ecosystem wed love to hear from you!

KPI Solutions is an Equal Opportunity Employer (EEO/M/F/D/V). No thirdparty applications please.

#ZR

Required Experience:

Job Opportunity: IT Analyst with KPI Solutions in Cincinnati OH6-Month Contract with a Hybrid Schedule Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Are you a handson IT professional who enjoys ...