IT Support Tech

Globalchannelmanagement

Job Location:

Indianapolis, IN - USA

Hourly Salary: $ 38 - 39

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

IT Support Tech needs 3 years experience

IT Tech requires:

High School Diploma/GED.
Completed Apple Certifications: CompTIA A and Apple Certified Support Professional
Completed Microsoft 365 Fundamentals Certification
Previous Help desk experience
Previous Customer Service experience
Working knowledge in the set-up configuration and use of computer hardware software and network including internet security and data privacy principles
Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers.
Diagnostic and problem-solving skills with focus on end point devices peripherals and advanced knowledge of all O365 (Word Excel Outlook PowerPoint Azure SharePoint Teams etc.)
Basic understanding of multiple operating systems (Windows Mac iOS)
Certification as IT Technician will be an advantage (e.g. Microsoft Certified IT Professional)
Expertise in Windows MAC

IT Tech duties:

Use technical and customer experience to troubleshoot technical issues when they arise.
Work with peers and customers to improve the digital user experience across company

IT Support Tech needs 3 years experience IT Tech requires: High School Diploma/GED.Completed Apple Certifications: CompTIA A and Apple Certified Support Professional Completed Microsoft 365 Fundamentals CertificationPrevious Help desk experiencePrevious Customer Service experienceWorking knowledge ...