IT Support Tech
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Job Location:
Indianapolis, IN - USA
Hourly Salary:
$ 38 - 39
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
IT Support Tech needs 3 years experience
IT Tech requires:
- High School Diploma/GED.
- Completed Apple Certifications: CompTIA A and Apple Certified Support Professional
- Completed Microsoft 365 Fundamentals Certification
- Previous Help desk experience
- Previous Customer Service experience
- Working knowledge in the set-up configuration and use of computer hardware software and network including internet security and data privacy principles
- Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers.
- Diagnostic and problem-solving skills with focus on end point devices peripherals and advanced knowledge of all O365 (Word Excel Outlook PowerPoint Azure SharePoint Teams etc.)
- Basic understanding of multiple operating systems (Windows Mac iOS)
- Certification as IT Technician will be an advantage (e.g. Microsoft Certified IT Professional)
- Expertise in Windows MAC
IT Tech duties:
- Use technical and customer experience to troubleshoot technical issues when they arise.
- Work with peers and customers to improve the digital user experience across company
