Collections Counselor

Sioux Falls, SD - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Collections Counselor - Sioux Falls

First Dakota is hiring a Collections Counselor to join our Sioux Falls team! This position will provide support to the VP Collections by providing timely and consistent collection efforts on past due retail real estate loans and overdrawn checking accounts. Maximize recovery on losses sustained on loans checking accounts or accounts with fraudulent activity by utilizing the most cost effective recovery channels. Hours include: Monday-Friday 8:00 AM - 5:00 PM.

Duties

Work daily department reports.
Initiate contact with delinquent retail and/or mortgage loan customers and customers with overdrawn checking accounts to negotiate acceptable payment arrangements.
Prepare and distribute charge off reports for loans lines of credit and DDA accounts.
When applicable initiate the repossession process in a timely and efficient manner.
Arrange for the sale or liquidation of any repossessed collateral.
After collateral has been liquidated and a deficiency exists initiate appropriate reassignment to collection agencies or begin the legal process by using the most efficient means to maximize recovery.
Assist VP Collections in the preparation of department reports.
Assist VP Collections to provide timely response to credit report disputes through E-Oscar.
Locate customers through the use of applicable skip trace tools.
Understand laws and regulations related to Bank operations and perform duties in accordance with these regulations. Successful execution of all compliance responsibilities as required to effectively complete all specific job duties.
Other duties as assigned.

Qualifications

Attributes include a positive attitude and good work ethic. The ability to process a variety of tasks accurately and efficiently the capability to maintain strict confidentiality attention to detail and comply with all Bank policies and procedures. Communicate effectively with clientele co-workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High school diploma or general education degree (GED).

Minimum 2 years collection experience knowledge of consumer rights and governmental regulations as it relates to collection activity and a broad understanding of collateral liquidation alternatives.

Work Environment

Office: The work environment of this job includes interacting with others in an office setting and the noise level is usually moderate.

Physical Demands

Light: The physical demands of this job include bending sitting and occasionally lifting up to 10 pounds with or without reasonable accommodation.

Requirements of All Employees

To perform the job successfully an individual should demonstrate the following:

Adaptability - Adapts to changes in the work environment

Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time

Career Apparel - Adheres to the Career Apparel policy; Demonstrates professional appearance during Bank hours or at after-hours Bank functions

Customer Service - Responds promptly to customer needs including requests for service and assistance; Provide courteous personal attention to promote ongoing relationship servicing with customers

Dependability - Follows instructions responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan

Design - Demonstrates attention to detail

Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed

Innovation - Shares suggestions for improving work

Interpersonal - Maintains confidentiality; Remains open to others ideas and tries new things

Judgment - Exhibits sound and accurate judgment

Motivation - Measures self against standard of excellence

Communication - Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Able to read and interpret written information

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports and upholds organizational goals and values

Planning/Organizing - Uses time efficiently; Completes work in a timely manner

Problem Solving - Identifies and resolves problems in a timely manner

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Inspires the trust of others; Works with integrity and ethically

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality

Safety/Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit

Technical Skills Understands basic computer software programs; Strives to continuously build knowledge and skills; Shares expertise with others

Collections Counselor - Sioux FallsFirst Dakota is hiring a Collections Counselor to join our Sioux Falls team! This position will provide support to the VP Collections by providing timely and consistent collection efforts on past due retail real estate loans and overdrawn checking accounts. Maximiz...

Collections Counselor - Sioux Falls

Duties

Work daily department reports.
Initiate contact with delinquent retail and/or mortgage loan customers and customers with overdrawn checking accounts to negotiate acceptable payment arrangements.
Prepare and distribute charge off reports for loans lines of credit and DDA accounts.
When applicable initiate the repossession process in a timely and efficient manner.
Arrange for the sale or liquidation of any repossessed collateral.
After collateral has been liquidated and a deficiency exists initiate appropriate reassignment to collection agencies or begin the legal process by using the most efficient means to maximize recovery.
Assist VP Collections in the preparation of department reports.
Assist VP Collections to provide timely response to credit report disputes through E-Oscar.
Locate customers through the use of applicable skip trace tools.
Understand laws and regulations related to Bank operations and perform duties in accordance with these regulations. Successful execution of all compliance responsibilities as required to effectively complete all specific job duties.
Other duties as assigned.