Assistant Community Manager at RiverHouse The Potomac

Arlington, TX - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

WHO WE ARE

JBG SMITH owns operates invests in and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington DC. Our creativity and scale enable us to be more than ownerswe are place makers who shape inspiring and engaging places which we believe create value and have a positive impact in every community we touch.

JBG SMITH has been named multiple times as one of the Washington Posts Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.

POSITION SUMMARY

Actively manage revenue and expenses for their community and assist team members as needed to ensure that the team performs its best. Driven by a desire to deliver service excellence Assistant Community Managers naturally excel at motivating employees to anticipate resident and prospective resident needs and provide superior customer service.

WHAT YOULL DO

Work with the Community Manager to build a strong and cohesive team that is motivated to perform including assisting training and coaching team members.
Demonstrate a passion for service excellence that inspires team members to provide service and care that distinguishes JBG SMITH from the competition.
Coordinate with residents and the team to ensure a smooth move-in experience.
Empower team members to resolve service issues and work quickly creatively and effectively with residents to address issues.
Manage financial performance of the community with a specific focus on rent collection renewal retention program and invoice management.
Conduct thoughtful and personalized tours to prospective residents to ensure that the community maintains targeted occupancy goals.
Participate in community activities and social events to build resident relationships.
Routinely inspect the community to ensure that the highest standards are maintained.
Work a flexible schedule to include weekends.

WHAT YOULL NEED TO SUCCEED (REQUIREMENTS)

3 years of experience in residential property management or customer service-related fields such as hospitality retail and restaurants.
Prior leadership and supervisory experience.
Experience with bookkeeping and management of financial records.
Strong aptitude for computer systems and software.
Passion for providing exceptional customer experiences and embodying our core customer service elements of:
- CARING Demonstrated passion for caring about customers and co-workers alike.
- PROFESSIONALISM Professional presentation and superior written and verbal communication skills.
- EMPOWERMENT Proactive approach with a proven capability to take ownership of customer concerns.
- LEADERSHIP Dependability as a team member who inspires others to achieve excellence.
- INCLUSION Commitment to inclusion and treating everyone with kindness dignity and respect.
College degree preferred.

HOW WE SUPPORT YOU

For a complete benefits overview please visit the benefits section of our careers addition to providing employees with a great place to work we offer a 20% housing discount at select JBG SMITH communities.

JBG SMITH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age status as a protected veteran disability sexual orientation genetic information or any other protected class in accordance with applicable law.

Required Experience:

WHO WE AREJBG SMITH owns operates invests in and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington DC. Our creativity and scale enable us to be more than ownerswe are place makers who shape inspiring and engaging places which we believe create value and have a...

WHO WE ARE

POSITION SUMMARY

WHAT YOULL DO

Work with the Community Manager to build a strong and cohesive team that is motivated to perform including assisting training and coaching team members.
Demonstrate a passion for service excellence that inspires team members to provide service and care that distinguishes JBG SMITH from the competition.
Coordinate with residents and the team to ensure a smooth move-in experience.
Empower team members to resolve service issues and work quickly creatively and effectively with residents to address issues.
Manage financial performance of the community with a specific focus on rent collection renewal retention program and invoice management.
Conduct thoughtful and personalized tours to prospective residents to ensure that the community maintains targeted occupancy goals.
Participate in community activities and social events to build resident relationships.
Routinely inspect the community to ensure that the highest standards are maintained.
Work a flexible schedule to include weekends.

WHAT YOULL NEED TO SUCCEED (REQUIREMENTS)

3 years of experience in residential property management or customer service-related fields such as hospitality retail and restaurants.
Prior leadership and supervisory experience.
Experience with bookkeeping and management of financial records.
Strong aptitude for computer systems and software.
Passion for providing exceptional customer experiences and embodying our core customer service elements of:
- CARING Demonstrated passion for caring about customers and co-workers alike.
- PROFESSIONALISM Professional presentation and superior written and verbal communication skills.
- EMPOWERMENT Proactive approach with a proven capability to take ownership of customer concerns.
- LEADERSHIP Dependability as a team member who inspires others to achieve excellence.
- INCLUSION Commitment to inclusion and treating everyone with kindness dignity and respect.
College degree preferred.