Operations Supervisor

Serving the needs of all families with young childrenCarters Inc. is the largest North American apparel retailer exclusively for babies and young children encompassing Carters OshKosh Bgosh Skip*Hop and Little Planet brands. Meaningful work constant learning genuine people and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carters.

HOW YOULL MAKE AN IMPACT:
The Operations Supervisor oversees the successful operation of their assigned department or area of responsibility within the Distribution Center. This role leverages both relationships and strategy to meet and exceed supply chain objectives and goals. This role typical reports to the Asst. Gen Mgr. and is based in our Stockbridge Distribution Center.

Area Performance
Maintain minimum performance standards while performing required job functions.
Manage workload and staffing to meet goals across assigned area
Properly utilize people equipment technology and facility for distribution operations in assigned area
Understand and achieve all functional area performance metrics (service cost quality and accuracy) for all channels of business
Know and achieve productivity targets while maintaining high levels of safety quality accuracy service and morale
Understand and own the daily workload/workflow for your specific functional area and shift. Make sound business adjustments to ensure your functional area is operating at most efficient model
Ensure the day-to-day operations of assigned functional area run smoothly and efficiently (meeting/exceeding all performance metrics while displaying top leadership behaviors).
Understand and properly manage all production levers that impact assigned functional area productivity rates while maintaining high levels of service quality and engagement

Staff Development
Through training coaching and leadership ensure your team is achieving/exceeding daily production plans
Model and promote teamwork within your functional area
Effectively promote cross-training for all the associates assigned in assigned functional areas
Work closely with peers and superiors (operations managers) to develop goals and objectives that align with shift/facility/corporate goals and objectives
Develop associates (non-exempt) through timely feedback effective communication proper expectations and training mentoring/coaching so they can achieve their professional metrics/goals and take on roles of increased responsibility over time
Conduct midyear and annual performance reviews for all direct reports (addressing metrics and behaviors)
Effectively collaborate and communicate with internal business partners (shift counter-parts customer service planning quality other operational teams etc.).
Direct reports include operations coordinators specialist/clerks and production associates for assigned area on assigned shift.
Responsible for enforcing housekeeping safety and C-TPAT compliance in assigned area of responsibility; Stay within compliance of the company policies regarding safety.

Process Improvement
Understand and constantly use continuous improvement methodology to increase quality accuracy service and safety while increasing productivity
Develop implement and enforce standard operating procedures and daily work guidelines and processes that optimize resource (people equipment technology) utilization
Conduct monthly safety walks and complete safety inspections
Actively own safety (incidents near misses accidents awareness etc.) through full participation in all safety related matters (meetings supporting initiatives investigations etc.

WED LOVE TO HEAR FROM YOU IF:
Must have:
Proven ability in making sound business decisions (focus on the decision-making process and the use of solid data to formulate and implement decisions).
Excellent and proven leadership ability (focus on being proactive leading/driving change repeatedly achieving given goals motivating people coaching/developing people and being a good follower disagree and commit).
Very strong customer-focus (demonstrated success in identifying understanding aligning delivering and following-up with internal and external customers).
Demonstrated success working within a matrix organization and team environment while meeting/exceeding expectations.
Demonstrated success with multi-tasking and the ability to adapt to ever-changing environment while maintaining clear focus on all priorities.
Interpret a variety of instructions furnished in written oral diagram or schedule form. Analyzing information and evaluating results to choose the best solution and solve problems.
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
Observe receive and obtain information from all relevant sources monitor and review information from materials events or the environment to detect or assess problems.
Flexibility to work overtime and comply with blackout periods in a multi-shift distribution environment.
Requires intermittent periods during which continuous physical exertion is required such as walking standing stooping climbing lifting material or equipment some of which may be heavy or awkward.
Must be able to stand and work for long periods including daily overtime holidays and overtime as required.
Ability to lift to 50 pounds scan with RF equipment bend twist and be on your feet for shifts up to 12 hours long.

Preferred skills and experience:
General understanding and knowledge of the latest distribution center technologies (Manhattan warehouse management systems (WMS) radio-frequency scanners warehouse control systems (WCS) conveyors etc.)
High school diploma or equivalent required
At least two years previous leadership experience preferred preferably in a distribution or manufacturing environment.

MAKE A CAREER AT CARTERS:
Career Development: Success starts from within and we have several paths from which you can choose to enhance your career evolution. From Carters University to Toastmasters to mentorship programs and more we encourage you to utilize these tools to elevate your professional prowess.
NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin genetics disability age veteran status or any other status protected by federal state or local law.