Director of 3rd Party Operations (Collections & Recoveries)
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Job Location:
Hampton, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join a Team Thats Passionate About Making Lives Better!
At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the globe specializing in customer care sales and financial services. Were looking for enthusiastic driven individuals to join our dynamic work environment where fun meets results!
We are hiring an experienced operations leader to run multiple client portfolios and drive performance across collections recoveries and post charge off segments. You will partner with Senior Management to translate company vision into operational strategy own P&L and SLAs for your portfolios build high-performing teams and ensure excellent client service and regulatory/compliance delivery.What Youll Do:
Why this role matters
- Lead operations that directly impact client recoveries and revenue generation across live collections and postchargeoff portfolios.
- Be the primary client contact for delivery reporting and continuous improvement.
- Build and motivate teams to meet ambitious KPIs and SLAs while protecting compliance and customer treatment standards.
Office Location: Hampton VA (4410 E. Claiborne Square Suite 235 Hampton VA 23666)
Work Model: Hybrid (combination of in-office and remote work)
Key responsibilities
- Set strategy and objectives for multiple client groups/portfolios ensuring delivery against SLAs and contractual requirements.
- Own operational performance budgets monthly forecasts revenue and expense reporting for portfolios.
- Manage collections recoveries and postchargeoff activities to maximize recovery rates control costs and limit operational risk.
- Recruit coach and develop managers and frontline teams; set schedules and staffing levels using resource planning best practices.
- Monitor and analyze performance metrics; implement process improvements and productivity initiatives.
- Ensure accurate timely client reporting billing and internal reporting.
- Maintain facilities tools and inventory to support efficient operations.
- Oversee compliance and regulatory obligations (including implementation/oversight of frameworks such as SMCR where applicable).
- Serve as a clientfacing leader developing strong professional relationships and representing the companys mission and values.
- Other duties as assigned.
Required experience & skills
- 8 years of progressive operations experience with a minimum of 5 years managing collections recoveries and/or postchargeoff portfolios.
- At least 3 years in a senior leadership role with responsibility for P&L client relationships and multiteam operations.
- Deep knowledge of collections strategies recovery tactics skip tracing chargeoff management and related regulatory/compliance issues.
- Proven track record meeting/exceeding SLAs and KPI targets.
- Strong financial acumen: forecasting budgeting and margin management.
- Exceptional people leadership: hiring performance management coaching and talent development.
- Excellent client management and communication skills.
- Experience with workflow and performance management systems used in collections/recoveries.
- Postchargeoff operational experience is essential.
This job posting is for an existing vacancy.
Why Join Us
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure youre equipped for success.
Team-Oriented Culture: Work in a collaborative supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events we foster a lively and inclusive work environment where youll build strong connections.
State-of-the-Art Offices: Work in our modern well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in peoples lives!
Get to Know Us Better! Follow us to get an insider view of our team in action our values in motion and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website applying to this position you acknowledge that you have read and understood Bill Gosling Outsourcings privacy policy here- and consent to the collection use and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race gender age ability status or any other characteristic you are valued here.If you require accommodations at any stage of the hiring process we are happy to work with you to ensure you have the support you need just let us know.
Bill Gosling Outsourcing Where your career thrives!
Required Experience:
Director
Key Skills
About Company
Discover tailored outsourcing solutions for your business needs at Bill Gosling Outsourcing. From BPO services, accounts receivable management, CX & contact center solutions.
