Overview
Class: Full-time AND Permanent
Legal Entity: StoneX Financial (HK) Limited
Report to: VP Singapore CES Desk
Company Overview:
Connecting clients to markets and talent to opportunity.
With5400 employees and over80000institutionalcommercialandpaymentsclients weoperatefrom more than80 offices spread across six continents. As a Fortune 100 Nasdaq-listed provider we connect clients to the global markets focusing on innovation human connection and providing world-class products and services to all types of investors.
Whether you want to forge a career connecting our retail clients to potential trading opportunities or ingrain yourself in the world of institutional investing StoneX Group is made up of four business segments that offer endless potential for progression and growth.
Business SegmentOverview:
Institutional: Immerse yourself in the best-in-class institutional-grade technology working alongside industry experts and gaining exposure to various asset classes such as equities options fixed income securities and advanced trading research and management technology.
Responsibilities
Position Purpose:
We are seeking a dynamic and Client Support to join our Global Markets team focused onListed DerivativesacrossKorea Hong Kong and Singapore. The role involves client servicing maintaining and expanding client relationships and working closely with trading product and operations teams to deliver strategic solutions in listed futures and options.
This is a client facing role that requires a deep understanding of derivatives markets.
Primary duties willinclude:
- Trade execution for selected pool of customer/execute LME order and coordinating warrant delivery.
- Support clients online trading by assisting in OMS setup limit requests investigating order rejections and any other assistance required to facilitate an efficient online trading environment.
- Follow up with clients on risk management protocols including margin calls.
- Provide currency conversion support and execution to clients on StoneX Pro.
- Investigate resolve and rectify trade discrepancies that may arise liaising with Recon team.
- Assist clients for trade/position transfers liaising with US Transfer team.
- Follow up on clients deposits and withdrawals to ensure disruption-free trading with CS and Funding team
- Identify fee discrepancies and initiate corrective action work with Customer service team
- Assist in facilitating physical delivery of contracts when necessary
- Support sales team in providing necessary information setting up of OMS and product limits and other necessary tasks required
- FO act as the liaison between compliance team and clients relaying and coordinating responses to any compliance queries regarding clients trading activities.
- Any other tasks that may be required in the effective operation of the business
Qualifications
To land this role you will need:
What makes you stand out:
- Minimum 5 years of experience in listed derivatives trading or clearing services.
- Bachelors degree in Business Administration Finance Economics or a related field.
- Proven track record of client support role in the region especially to Korean customers
- Strong understanding of global listed derivatives markets and clearing infrastructure.
- Existing client relationships in Korea and Singapore preferred.
Working environment:
- 4 days in office 1 day remote
#LI-Hybrid #LI-KV1
Required Experience:
Exec
OverviewClass: Full-time AND PermanentLegal Entity: StoneX Financial (HK) LimitedReport to: VP Singapore CES DeskCompany Overview:Connecting clients to markets and talent to opportunity.With5400 employees and over80000institutionalcommercialandpaymentsclients weoperatefrom more than80 offices sprea...
Overview
Class: Full-time AND Permanent
Legal Entity: StoneX Financial (HK) Limited
Report to: VP Singapore CES Desk
Company Overview:
Connecting clients to markets and talent to opportunity.
With5400 employees and over80000institutionalcommercialandpaymentsclients weoperatefrom more than80 offices spread across six continents. As a Fortune 100 Nasdaq-listed provider we connect clients to the global markets focusing on innovation human connection and providing world-class products and services to all types of investors.
Whether you want to forge a career connecting our retail clients to potential trading opportunities or ingrain yourself in the world of institutional investing StoneX Group is made up of four business segments that offer endless potential for progression and growth.
Business SegmentOverview:
Institutional: Immerse yourself in the best-in-class institutional-grade technology working alongside industry experts and gaining exposure to various asset classes such as equities options fixed income securities and advanced trading research and management technology.
Responsibilities
Position Purpose:
We are seeking a dynamic and Client Support to join our Global Markets team focused onListed DerivativesacrossKorea Hong Kong and Singapore. The role involves client servicing maintaining and expanding client relationships and working closely with trading product and operations teams to deliver strategic solutions in listed futures and options.
This is a client facing role that requires a deep understanding of derivatives markets.
Primary duties willinclude:
- Trade execution for selected pool of customer/execute LME order and coordinating warrant delivery.
- Support clients online trading by assisting in OMS setup limit requests investigating order rejections and any other assistance required to facilitate an efficient online trading environment.
- Follow up with clients on risk management protocols including margin calls.
- Provide currency conversion support and execution to clients on StoneX Pro.
- Investigate resolve and rectify trade discrepancies that may arise liaising with Recon team.
- Assist clients for trade/position transfers liaising with US Transfer team.
- Follow up on clients deposits and withdrawals to ensure disruption-free trading with CS and Funding team
- Identify fee discrepancies and initiate corrective action work with Customer service team
- Assist in facilitating physical delivery of contracts when necessary
- Support sales team in providing necessary information setting up of OMS and product limits and other necessary tasks required
- FO act as the liaison between compliance team and clients relaying and coordinating responses to any compliance queries regarding clients trading activities.
- Any other tasks that may be required in the effective operation of the business
Qualifications
To land this role you will need:
What makes you stand out:
- Minimum 5 years of experience in listed derivatives trading or clearing services.
- Bachelors degree in Business Administration Finance Economics or a related field.
- Proven track record of client support role in the region especially to Korean customers
- Strong understanding of global listed derivatives markets and clearing infrastructure.
- Existing client relationships in Korea and Singapore preferred.
Working environment:
- 4 days in office 1 day remote
#LI-Hybrid #LI-KV1
Required Experience:
Exec
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