Senior Manager, Digital Product Manager (Project Hire)

JOB SUMMARY:

The Digital and Experience Development team is focused on driving product strategies to evolve and enhance the Guest experience across Universal Parks & Resorts. As a Product Manager the primary function of this role will be to manage new capabilities across the entire product lifecycle from product strategy planning definition delivery and implementation.

MAJOR RESPONSIBILITIES:

Leadership

• Encourage an innovative culture that fosters outside the box thinking
• Drive the vision of the team in support of business needs
• Understand and track key trends and innovations continuously looking for opportunitites to advance the product portfolio
• Act as product expert both internally and externally providing learning opportunities to other Team Members and attending external industry events
• Provide leadership management and coaching
• Establish standards and best practices to maximize team performance and company advancement
• Develop growth plans and foster individual and professional growth
• Keep key stakeholders updated on product roadmap developments and advancements
• Manage issues risks and escalations as needed to support the product team
• Work closely with IT and other internal organizations to ensure alignment
• Contribute to the success of the larger team by driving joint collaboration visioning and planning
• Provide other Team Members with support in continued growth opportunities through shared product experiences
• Participate and drive formal mentorship opportunities to help other Team Members improve their product skills

Product Planning

• Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines
• Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning
• Establish product backlog priorities for release and sprint planning considering new capabilities minor enhancements and defect fixes

Product Strategy

• Proactively evaluate Guest experience strengths and pain points from all perspectives to identify opportunities for new and/or improved experience delivery capabilities
• Develop and frame up product recommendations with associated cost value and experience analysis to gain approval and funding for development
• Collaborate and liaise with key business partners to establish product goals and objectives
• Ensure product alignment with the holistic experience transformation vision

Product Definition

• Partner with the UXUI team to establish experience interactions and designs based on high level feature requirements
• Drive detailed product Feature definition including functional and non-functional requirements
• Support product implementation across the domestic sites capturing site specific functional requirements in partnership with on-site stakeholders

Product Delivery

• Facilitate product backlog grooming with the Delivery scrum team
• Define and document product user stories to enable technical design development and testing
• Participate in scrum team Agile ceremonies including sprint planning daily-stand ups and retrospectives

Product Implementation and Support

• Perform product validation throughout the development cycle to ensure alignment with functional requirements.
• Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities.
• Represent and support the product as the ongoing subject matter expert.
• Develop an ongoing approach for measuring the success of newly implemented experience enhancements to enable well-informed future product planning
• Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Bachelors degree (or equivalent experience) required - Business Technology Digital Marketing or Industrial Engineering preferred;
• Masters degree preferred.

EXPERIENCE:

• 9 years in Product Management Digital Marketing E-Commerce Digital Experience Design Industrial Engineering Technology or related fields.
• People Management
  • Including goal setting escalation handling and mentorship
• Managing the digital experience for a consumer website and/or mobile app
• Experience with large scale transformation initiatives
• Demonstrated ability to define and execute strategic initiatives
• Working in an agile technology delivery program
• Defining a customer journey and digital product roadmap
• Product backlog management including Feature definition requirements prioritization and sprint planning
• Close partnership with a Technology Delivery team
• Stakeholder engagement and relationship building
• Executive communication with the ability to influence decision making
• Excellent analytical written and oral communication skills and be able to explain complex concepts both concisely and simply;
• or equivalent combination of education and experience.

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.