Principal Product Designer, CoreX AI

About Gusto

At Gusto were on a mission to grow the small business economy. We handle the hard stufflike payroll health insurance 401(k)s and HRso owners can focus on their craft and customers. With teams in Denver San Francisco and New York were proud to support more than 400000 small businesses across the country and were building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.

About the team:

Were a team of 80 designers writers researchers and systems thinkers devoted to building experiences that feel both intelligent and human. We observe language as the connective tissue between people products and intelligence.

If designing experiences where AI works with peopleanticipating needs explaining decisions and amplifying empathylights you up youll thrive here.

About the role:

Were hiring a Principal Product Designer to lead AI design across Gusto.

This is one of the most senior individual contributor design roles at the company. Youll define how AI works behaves and earns trust across the Gusto platform starting with Gus our AI conversational assistant and expanding into AI-powered workflows embedded in payroll benefits HR and beyond. Youll shape the interaction model UX principles and product direction for AI across Gusto. You will work with senior Product and Engineering leaders to define our AI portfolio. You will develop important AI features that customers will consider. These features will help customers finish their tasks faster and build their trust in Gusto.

This role is both strategic and hands-on. Were looking for someone who can set a long-term UX vision for AI and turn it into real shipped product that meaningfully improves how small businesses get work done.

Heres what youll do day-to-day:

• Define and evolve the UX vision for our Gus conversational assistant and AI experiences across the Gusto platform.
• Lead and ship Tier 1 AI initiatives from early concept through launch and iteration.
• Design full AI-powered workflows shaping how users provide input how model outputs are validated and acted on and how the experience handles risk uncertainty and failure.
• Partner closely with AI Product and Engineering leaders to translate complex technical constraints into intuitive credible user experiences.
• Establish scalable AI interaction patterns and design principles that teams across Gusto can adopt.
• Write and iterate on prompts in collaboration with engineering PM and content design.
• Prototype AI experiences using modern AI-native tools.
• Mentor designers on the AI team and coach designers across Gusto who are shipping AI features.
• Advocate for high-quality responsible AI experiences across Design and R&D.

Heres what were looking for:

• Proven AI product impact: Youve shipped LLM-driven product experiences to production and can demonstrate measurable impact on adoption efficiency or user trust.
• Systems-level thinking: Youve designed complete AI workflows not just chat interfaces and can speak fluently about failure modes guardrails user control and transparency.
• Strategic product influence: Youve defined UX direction at a portfolio or company level and influenced roadmap scope and sequencing decisions in partnership with senior PM and Engineering leaders.
• Technical fluency: Youre comfortable collaborating with highly technical AI engineers. You understand concepts like retrieval context management latency and model reliability and can translate them into robust UX decisions.
• Builder mindset: You ship. You prototype. You iterate. Youre not interested in defining principles without turning them into real customer impact.
• Organizational leadership: You have enhanced team work quality. You achieved this by coaching team members setting new standards and building solid partnerships across different functions.

Compensation Details

At Gusto we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gustos compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation range for this role is $204000/yr to $238000/yr in Denver & most remote locations and $240000/yr to $280000/yr in San Francisco Seattle & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject toGustos Applicant Privacy Notice.