IT Service Management Intern
Share
Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
To support KIONs strategic and technological growth - a cutting-edge IT Service Hub has been established in Kraków - as part of KION Business Services.
Our IT Hub is the center of highly qualified talents who as integral members of global Teams within KION Group IT enhance the organizations capabilities and drive impactful Business and IT transformations.
Currently we are looking for an ITSM Intern to support our global IT Service Management team. This role offers hands on experience in data analytics ServiceNow CMDB asset management and key ITSM processes.
This is a unique opportunity to work directly with global ITSM experts and learn from industry-leading professionals.
Join KION Group and shape the intelligent supply chain solutions that power everyday life!
We offer:
During your 12 months internship in KION Group IT we can guarantee you will learn:
Modern ITSM practices and process interactions
ServiceNow platform fundamentals
Datadriven IT operations and reporting
CMDB asset lifecycle and discovery methods
Working in a global enterprise IT environment
Tasks and Qualifications:
Key Responsibilities:
Analyze ITSM data and build reports/dashboards.
Support ITSM process documentation and improvements.
Assist with ServiceNow ITSM configurations and operational activities.
Contribute to CMDB and Asset Management data quality efforts.
Support Discovery-related analysis and data validation.
Collaborate with global IT teams on daily ITSM tasks.
Qualifications & Requirements:
Students of Computer Science Data Science or related studies (4th or final year) available to work min. 20h/week
Strong analytical skills and high comfort working with large complex data sets
Understanding of data analytics methodologies data interpretation and drawing conclusions from trends
Some experience with reporting tools (Excel Power BI or similar)
Interest in ITSM digital platforms and process improvement
Good communication and teamwork skills
Curiosity eagerness to learn and proactive attitude
Demonstrates KION Core Values of Integrity Excellence Collaboration and Courage.
Nice to Have
Basic knowledge of ITIL ITSM concepts or ServiceNow
Understanding of IT infrastructure assets or configuration data
If you have any questions - feel free to contact
Apply for the role and join us!
Required Experience:
Intern
Key Skills
- Accounts Administration
- AECOM
- Corporate Sales
- Documentation
- Accident Investigation
About Company
We are a leading supplier of forklifts and warehouse equipment as well as automation technology and software solutions for the optimization of supply chains.
