Collections Specialist

Lehi, UT - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

The Collections specialist is responsible for managing past due customer accounts and securing timely payment while maintaining positive customer relationships. This role plays a key part in protecting company revenue reducing delinquency and supporting customer retention within a subscription-based home security environment.

Essential Functions and Responsibilities

The essential functions listed below are representative of the duties required to successfully perform this role. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

Review delinquent accounts and determine appropriate collection strategies

Contact customers via phone email and written correspondence to resolve outstanding balances.

Negotiate payment plans in accordance with company policy.

Monitor Promises to Pay and follow up accordingly.

Document all customer interactions accurately in the CRM or billing system.

Ensure compliance with company policies state and federal regulations and consumer protection laws.

Competencies & KPIs

Professional and calm under pressure

Customer-focused mindset

Critical thinking

Strong professional communication skills

Strong ethical standards

Account Resolution Rate

Promise to Pay to Resolution rate

Agent utilization rate

Skills Physical Demands & Work Environment

Must be able to lift up to 25 lbs. and sit or stand for periods throughout the workday.
Work is performed in an office setting
High call volume and performance-based environment
Available to accommodate varying schedule needs
Must be able to speak clearly and professionally on the phone

Licenses Certifications & Educational Requirements

All SafeStreets employees must be at least 18 years of age and pass a criminal background check

Education required GED/HS

Sales Customer Service and/or Collections experience of at least 1-2 years preferred

Compensation

SafeStreets compensation may include base pay and for eligible roles variable compensation or bonuses. Variable and bonus compensation is not guaranteed and is governed by applicable plan terms. All compensation is paid in compliance with federal state and local wage laws including applicable minimum wage and overtime requirements. Variable pay is defined as XXXXX and will be shared in a separate compensation plan.

Employment is contingent upon successful completion of a background check and any additional security clearances or licenses required for the role including applicable state licensing requirements.

SafeStreets is an Equal Opportunity Employer. We do not discriminate based on race color religion sex gender identity sexual orientation national origin age disability veteran status or any other protected classification under applicable law.

Employment with SafeStreets is at-will meaning that either the employee or SafeStreets may terminate the employment relationship at any time with or without cause or notice subject to applicable law.

I acknowledge that I have received read and understand this job description. I understand that this document describes the general nature and level of work required for this position and does not constitute an employment contract either express or implied. I further understand that my duties responsibilities compensation and work location(s) may change based on business needs and applicable laws and that I am responsible for performing my job in compliance with all SafeStreets policies and applicable local state and federal laws.

California Only: I understand that my compensation and work hours are governed by California wage and hour laws including minimum wage overtime meal and rest periods timekeeping requirements and applicable local minimum wage ordinances based on where work is performed. I agree to accurately record all hours worked and understand that off-the-clock work is prohibited.

Required Experience:

Job SummaryThe Collections specialist is responsible for managing past due customer accounts and securing timely payment while maintaining positive customer relationships. This role plays a key part in protecting company revenue reducing delinquency and supporting customer retention within a subscri...