Branch Service Manager

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected consumer-centric world. Join us inconnecting people to commerce in this vital rewardingrole.

The Branch Service Manager provides guidance and directions to the Field Service Technician group. Manages team efforts to install debug and provide technical maintenance for the ATM physical security product group and retail mainly on customer premises. Ensures accurate timely and consistent provision of scheduled inspection cleaning and other services and product repairs. Inspects and / or manages inspection of products for correct operation and resolves noted issues and / or escalates according to established procedure. Ensures all service and related support activity is performed according to contracted customer agreements and is delivered in a manner that enhances customer satisfaction.

Territory: Must reside in Oakland CA area Territory includes Santa Rosa Sonoma Livermore Oakland and San Jose CA area.

• Provides clear and concise direction on a regular basis to Field Service teams across multiple locations.
• Managing ATM and physical security products including VATS vaults and under counter equipment and access points.
• Identifies recurring trends difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
• Ensures provision of end-to-end support to address identified and potential issues.
• Resolves key issues raised by teams referring the most significant and complex to technical colleagues or senior management.
• Manage procurement-related activity to ensure on time delivery and response to customer requirements.
• Acts as liaison between customers end-users and technical teams.
• Managing technician accountability for appropriate processes policies or procedures.
• Establishes overall work processes and priorities.
• Allocates people budgets and resources.

Required Qualifications

• Bachelors Degree or equivalent work experience required.
• Typically has 6-8 years of experience in Field Service and typically 4-6 years leadership experience.
• Manager leader managing direct reports large teams.
• Experience in field services electromechanical repairs.
• Experience in computers and networking software.
• Presents to leaders and teams on a regular basis.
• Manage reporting data to improve delivery service and Technician performance.
• Create action plans
• Intermediate to advance in Excel
• Travel: 25 %
• Territory: Must reside in Oakland CA area Territory includes Santa Rosa Sonoma Livermore Oakland and San Jose CA area.

Preferred Qualifications

• Excellent communication skills
• Self-starter takes initiative and adapts well to change.

The annual base salary range for this position is$90000to$100000.

Actual compensation will depend on factors such as qualifications skills competencies geographic location and relevant experience. Certain roles may include additional components beyond base salary such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

Benefits

• Health Dental and Vision Insurance

• Life Insurance

• Critical illness Accident and Hospital Indemnity Insurance

• 401(k) Savings Plan

• Health Savings Account

• Leave of Absence Benefits

• Paid Time Off

The application window is expected to close June 30^th 2026.

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