Technical Account Manager (São Paulo, Brazil)
Share
Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figmas platform helps teams bring ideas to lifewhether youre brainstorming creating a prototype translating designs into code or iterating with AI. From idea to product Figma empowers teams to streamline workflows move faster and work together in real time from anywhere in the world. If youre excited to shape the future of design and collaboration join us!
As a Technical Account Manager (TAM) you will serve as a trusted technical advisor to some of Figmas largest enterprise customers. You will help organizations successfully adopt integrate and scale Figma across complex technical environments. This role sits at the intersection of customer success enterprise architecture and developer workflows.
You will work closely with customer enablement sales and product teams to guide customers through sophisticated implementations involving identity systems APIs integrations governance and extensibility. Your goal is to reduce technical risk accelerate adoption and ensure customers are set up for long-term success.
This is a full time role that is based out of São Paulo Brazil.
What youll do at Figma:
- Serve as a strategic technical advisor for enterprise customers helping them adopt and scale Figma in alignment with their business and technical goals
- Lead structured technical engagements that assess customers current environments identify risks or gaps and provide clear prescriptive guidance for successful implementation
- Guide customers through enterprise API usage and system integrations helping them extend Figmas capabilities within their broader technology ecosystems
- Partner with developer teams to improve design-to-code workflows including Dev Mode adoption extensibility initiatives and other emerging platform capabilities (Code to Canvas)
- Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features
- Collaborate cross-functionally with sales customer experience and product teams to ensure customers receive cohesive and high-impact technical guidance
- Surface technical insights and opportunities that support renewals expansion and long-term account growth
- Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value
Wed love to hear from you if you have:
- 5 years of experience in technical account management solutions engineering enterprise customer success or a related technical advisory role within a SaaS organization
- A solid understanding of enterprise systems APIs integrations development frameworks and identity management frameworks
- Experience advising on or implementing AI-powered solutions within enterprise environments including evaluating architectural considerations governance requirements and integration strategies for emerging AI technologies
- Superb communication skills and the ability to confidently engage both technical and non-technical audiences
- A consultative mentality and a passion for navigating multiple stakeholders within complex customer environments helping tackle technical challenges
- This role will focus on supporting customers using our product in Latin America written and spoken fluency in Portuguese Spanish and English is required
While not required its an added plus if you also have:
- Familiarity using Figma or other design and developer collaboration tools
- Understanding how to author structured AI guideline or instruction files that inform MCP servers or AI agents including defining behavioral constraints guardrails and integration standards
- A background in frontend development or familiarity with design-to-code workflows
- Delivered technical workshops enablement sessions or advisory services in past roles
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts experiences and opinions allows our employees our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity/expression veteran status or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role participate in the interview process perform essential job functions and receive other benefits and privileges of employment. If you require accommodation please reach out to . These modifications enable an individual with a disability to have an equal opportunity not only to get a job but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection we require all candidates keep their cameras on during video interviews. Additionally if hired you will be required to attend in person onboarding.
By applying for this job the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figmas Candidate Privacy Notice.
Required Experience:
Manager
Key Skills
- Business Development
- Cement Plant
- Business Support
- Data Analysis
- ASP
About Company
Figma is the leading collaborative design tool for building meaningful products. Seamlessly design, prototype, develop, and collect feedback in a single platform.
