Client Account & Services Manager I
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
WHO WE ARE:
Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights Zinnia simplifies the experience of buying selling and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold team up deliver value and that we do. Zinnia has over $180 billion in assets under administration serves 100 carrier clients 2500 distributors and partners and over 2 million policyholders.
WHO YOU ARE:
The Client Engagement & Support Services Leader is responsible for ensuring high-quality consistent client engagement and service delivery across a portfolio of enterprise clients. This role focuses on retention satisfaction service reliability and operational governance ensuring clients realize full value from contracted services.
WHAT YOULL DO:
- Own senior-level relationships with enterprise client stakeholders.
- Drive proactive engagement to ensure alignment between contracted scope and delivered outcomes.
- Lead service delivery performance across support channels including SLA adherence and escalation management.
- Ensure accurate reporting billing and contract governance.
- Partner with Legal Finance Product and Delivery teams to maintain operational excellence.
Key Performance Indicators
- Client Retention and Renewal Success
- SLA Adherence and Resolution Time
- Billing Accuracy
- Escalation Rate
- SOW Turnaround Time
WHAT YOULL NEED:
- Bachelors degree required; MBA preferred.
- 711 years in Client Services Customer Success or Support Operations across any domain.
- Enterprise client management experience.
- Strong operational contractual and governance background.
- Experience working with stakeholders.
WORK ENVIRONMENT
India-based role with overlap with US business hours until noon ET.
WHATS IN IT FOR YOU
At Zinnia you collaborate with smart creative professionals who are dedicated to delivering cutting-edge technologies deeper data insights and enhanced services to transform how insurance is done. Visit our website at for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Zinnia offers comprehensive technology solutions for insurance carriers and distributors across the full lifecycle of insurance policy administration.
