INSpecialist 3KYCAMLThird-party riskAdvisoryGurgaon

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Why PWC

At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world. We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life. Together we grow learn care collaborate and create a future of infinite experiences foreach other. Learn more about us.

At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.

*Responsibilities:

Role Overview

The Small Business Onboarding Analyst will support the Global Capability Center (GCC) of a leading global bank by managing end-to-end onboarding activities for small business clients. The role involves significant client outreach coordination with internal stakeholders and ensuring compliance with regulatory and bank-specific onboarding requirements.

The ideal candidate will havestrong communicationskills experience interacting with clients and a solid understanding of onboarding KYC and documentation processes within a banking or financial services environment.

Key Responsibilities

Client Outreach & Relationship Management

• Proactively engage with small business clients via email phone and virtual meetings to support onboarding requirements
• Clearly communicate documentation needs timelines and next steps to clients
• Act as the primary point of contact for clients during the onboarding lifecycle
• Follow up with clients to resolve documentation gaps and outstanding queries

Onboarding & Documentation

• Perform end-to-end onboarding activities for small business clients including account opening and profile setup
• Review andvalidateonboarding documentation (e.g. business registration documents ownership structure identification documents)
• Ensureaccurateandtimelydata capture in internal systems
• Maintain high-quality standards while meeting service-level agreements (SLAs)

Compliance & Risk Support

• Support KYC AML and due diligencechecksin line with regulatory and internal policies
• Identifypotential risks red flags or inconsistencies and escalate appropriately
• Ensure adherence to global banking regulations and internal control frameworks

Required Qualifications & Experience

• Bachelors degree in finance Business Commerce or a related field
• 15 years of experience in banking operations client onboarding KYC or client-facing roles
• Provenclient outreach or customer interaction experience preferably in financial services
• Familiarity with small business or commercial banking products is an advantage
• Strong understanding of onboarding KYC and regulatory requirements (preferred)

Key Skills & Competencies

• Excellent verbal and written communication skills
• Strong client management and stakeholder engagement capabilities
• Attention to detail and strong documentation review skills
• Ability to manage multiple cases and meet tight deadlines
• Problem-solving mindset with the ability to handle client objections or delays
• Proficiencyin MS Office (Excel Word Outlook); experience with onboarding systems is a plus

*Mandatory skill sets

KYC AML Client onboarding

*Preferred skill sets

KYC AML Client onboarding

*Years of experiencerequired

2

*Education Qualification

• Any Grad

Education (if blank degree and/or field of study not specified)

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date