Product Manager AI Security Assistant

At Arctic Wolf you wont just watch the cybersecurity industry evolve youll help lead the change. Our global Pack is made up of people who thrive on solving hard problems moving fast and building technology that protects organizations around the world. Were proud to be recognized by Forbes CNBC Fortune CRN Bartner Peer Insights and IDC MarketScape but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If youre looking for meaningful work smart teammates and the chance to make a real impact in a high-growth company thats redefining security operations Arctic Wolf is the right place for you!

Our mission is simple: End Cyber Risk. Were looking for a Product Manager AI Security Assistant to be part of making this happen.

Position Overview and Objective

The Product Manager AI Security Assistant is responsible for owning the strategic roadmap and execution of our AI Security Assistant (ASA) a cutting-edge conversational AI experience that serves as both an internal SOC productivity tool and a customer-facing interface for our MDR platform and services. This role focuses on developing and enhancing our chatbot capabilities to create the Siri for SecOps including strategic integration with our EPP/EDR product line to deliver seamless conversational security operations experiences. The Product Manager will work closely with SOC teams customer success organizations and AI/ML engineering teams to deliver intelligent conversational interfaces that enhance both analyst productivity and customer engagement. This individual will drive the evolution of conversational AI in cybersecurity ensuring ASA becomes an indispensable tool for security operations and customer interaction.

Primary Responsibilities and Duties

AI Security Assistant Strategy & Roadmap:
Own the comprehensive product vision strategy and multi-year roadmap for the AI Security Assistant across internal SOC and customer-facing use cases
Define and prioritize ASA capabilities that enhance SOC analyst productivity streamline security operations workflows and improve customer self-service experiences
Drive strategic integration planning for ASA across MDR platform EPP/EDR products and broader security operations ecosystem

Conversational AI Product Management:
Manage the end-to-end product lifecycle for ASA including natural language understanding response generation and integration capabilities
Define prioritize and maintain detailed product backlogs for conversational AI features SOC workflow integrations and customer experience enhancements
Collaborate with AI/ML engineering teams to translate conversational requirements into technical specifications for large language models and dialogue systems

Cross-Functional Collaboration & Requirements Gathering:
Partner with SOC teams to identify and prioritize internal use cases where conversational AI can enhance analyst efficiency and decision-making
Work closely with Customer Success and customer-facing teams to define external ASA capabilities that improve customer engagement and platform adoption
Collaborate with EPP/EDR product teams to design seamless conversational experiences across the security product portfolio User Experience & Conversation Design:
Work with UX teams and conversation designers to create intuitive effective conversational flows for both technical and non-technical users
Ensure ASA delivers contextually relevant accurate responses that enhance rather than complicate security operations workflows
Drive continuous optimization of conversational experiences based on user feedback usage analytics and performance metrics

Product Delivery & Performance Optimization:
Act as product delivery champion for ASA initiatives ensuring conversational AI capabilities meet both internal operational and customer experience standards
Monitor and measure ASA adoption user satisfaction query resolution rates and impact on operational efficiency
Continuously optimize natural language processing response accuracy and integration performance based on real-world usage data

Strategic Integration & Platform Evolution:
Lead ASA integration initiatives across MDR platform EPP/EDR products and third-party security tools to create unified conversational experiences
Drive the development of Siri for SecOps capabilities that enable natural language security operations across the entire product ecosystem
Contribute to broader AI strategy and conversational interface standards across the product organization

Key Skills

Conversational AI & Natural Language Processing:
Knowledge of large language models prompt engineering and AI-powered conversation optimization techniques
Technical aptitude to comprehend conversational AI architecture training methodologies and performance measurement Security Operations Expertise:
Strong understanding of SOC workflows security analyst tasks and operational efficiency challenges that can be addressed through conversational AI
Knowledge of security tools platforms and data sources that ASA needs to integrate with and query
Familiarity with security operations terminology processes and decision-making frameworks

Customer Experience & Interface Design:
Experience designing customer-facing AI interfaces and self-service capabilities
Understanding of user experience principles for conversational interfaces and voice/chat interaction design
Knowledge of customer journey mapping and engagement optimization through AI-powered interfaces

Product Management Excellence:

Proven ability to manage product roadmaps with multiple stakeholder groups and technical dependencies
Experience translating conversational requirements into technical specifications and measurable outcomes
Strong analytical skills to measure and optimize conversational AI performance and user satisfaction

Communication & Stakeholder Management:
Ability to communicate effectively with AI/ML engineers security operations teams and customer-facing organizations
Experience facilitating collaboration between technical teams and operational security stakeholders

Key Competencies
Problem Complexity: Works with moderate supervision on complex conversational AI and security operations challenges. Identifies opportunities for AI-powered conversation enhancement; generates innovative solutions using judgment within cybersecurity and AI best practices. Consults with senior leadership on strategic ASA initiatives and integration decisions.
Managing and Measuring Work: Collaborates with engineering SOC and customer success teams to set clear ASA objectives and success metrics; monitors conversational AI performance and user adoption; designs feedback loops between ASA capabilities and operational outcomes.

Minimum Qualifications
3 years experience in cybersecurity with direct exposure to security operations customer-facing security services or security product development
3 years product management experience at a cybersecurity vendor or security-focused technology company
Previous experience or knowledge of conversational AI chatbot development or natural language processing applications

Preferred Qualifications
Conversational AI experience: Previous work developing chatbots voice assistants or conversational interfaces
SOC or security operations experience: Hands-on experience as SOC analyst detection engineer or security operations specialist
Call center or customer support experience: Understanding of high-volume customer interaction environments and self-service optimization
Natural language processing knowledge: Experience with NLP technologies large language models or AI conversation systems
Customer-facing product experience: Previous work on customer-facing applications self-service platforms or user experience optimization

Industry certifications: CISSP AI/ML certifications or equivalent cybersecurity/AI credentials

On-Camera Policy

To support a fair transparent and engaging interview experience candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection improves communication and allows for full engagement from both candidates and interviewers. We understand that technical bandwidth or location-related challenges may occasionally prevent video use. If this applies candidates are required to notify us in advance so we can explore appropriate accommodations.

At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2025) Best Places to Work USA (2021-2025) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024-2026) and Kununu Top Company Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 10000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages including:

• Equity for all employees
• Flexible annual leave paid holidays and volunteer days
• Training and career development programs
• Comprehensive private benefits plan including medical insurance for you and your family life insurance (3x compensation) and personal accident insurance.
• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entire experience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing View our Hiring Page to learn more about our application process.

Security Requirements

• Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.
• This position may require access to information protected under U.S. export control laws and regulations including the Export Administration Regulations (EAR). Please note that if applicable an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.