FinOps Specialist
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Job Location:
Pasay City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Amazon Finance Operations is looking for an Accounts Receivables Analyst to support strategic accounts for Devices & Services. The successful candidate will be responsible for cash collection operations in cooperation with our local sales and finance management. Amazon seeks a Senior Financial Analyst with at least 4 years proven experience in F&A experience in a large customer-oriented corporate environment.
Full cycle of accounts receivable past due balances including: research analysis and account reconciliations.
Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
Managing internal and external Accounts Receivable inquiries.
Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
Understand the Amazon billing processes to provide guidance to customers identify defects and drive resolution upstream of AR.
Understand the pain points of customers and solve our customers problems.
Providing prompt efficient detailed customer-oriented service to customers.
Escalating when appropriate to direct manager and/or senior leaders.
Keeping detailed notes task creation and reminders in our collections tools.
Acting as the Voice of the Customer for our top tier customers and Sales Teams reporting and acting on observed areas for improvement.
Actively seeking solutions to customer and sales needs communicating trends to leadership and suggesting innovative solutions on behalf of the customer experience.
Analyze trends and suggest process improvements.
Perform other projects and duties as required.
Working Conditions:
Normal Office Environment.
Report daily to the Pasay office.
This role will primarily be reporting on a night shift and may also be requested to be on shifting schedule from time to time.
Work during Holidays as may be required by the Company.
May be asked to render overtime on critical and peak times as may be required by the Business.
This position is not open for international transfers
- Graduate of a Bachelors Degree.
- Prior experience of at least 5 years in Accounts Receivable or Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs.
- Experience in AR Collections Analyst / Specialist / Subject Matter Expert for more than 2 years.
- Proficient in Microsoft Office applications.
- Willing to work in Night and/or shifting schedule.
- Exemplifies traits of being a Team player has good interpersonal skills hardworking adaptable and detail oriented.
- Can work under pressure and with deadlines.
- Excellent verbal and written communication skills with a strong customer service focus.
- Has the ability to prioritize multi-task and work with minimal supervision.
- Open to work with diverse teams with different cultures on an global team.
- Amicable 80% of the time will be coordinating or answering inquiries of customers via email or inbound calls.
- Accounts Receivable
- Strategic Account Management
- Account Reconciliation
- Stakeholder engagement
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Full cycle of accounts receivable past due balances including: research analysis and account reconciliations.
Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
Managing internal and external Accounts Receivable inquiries.
Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
Understand the Amazon billing processes to provide guidance to customers identify defects and drive resolution upstream of AR.
Understand the pain points of customers and solve our customers problems.
Providing prompt efficient detailed customer-oriented service to customers.
Escalating when appropriate to direct manager and/or senior leaders.
Keeping detailed notes task creation and reminders in our collections tools.
Acting as the Voice of the Customer for our top tier customers and Sales Teams reporting and acting on observed areas for improvement.
Actively seeking solutions to customer and sales needs communicating trends to leadership and suggesting innovative solutions on behalf of the customer experience.
Analyze trends and suggest process improvements.
Perform other projects and duties as required.
Working Conditions:
Normal Office Environment.
Report daily to the Pasay office.
This role will primarily be reporting on a night shift and may also be requested to be on shifting schedule from time to time.
Work during Holidays as may be required by the Company.
May be asked to render overtime on critical and peak times as may be required by the Business.
This position is not open for international transfers
- Graduate of a Bachelors Degree.
- Prior experience of at least 5 years in Accounts Receivable or Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs.
- Experience in AR Collections Analyst / Specialist / Subject Matter Expert for more than 2 years.
- Proficient in Microsoft Office applications.
- Willing to work in Night and/or shifting schedule.
- Exemplifies traits of being a Team player has good interpersonal skills hardworking adaptable and detail oriented.
- Can work under pressure and with deadlines.
- Excellent verbal and written communication skills with a strong customer service focus.
- Has the ability to prioritize multi-task and work with minimal supervision.
- Open to work with diverse teams with different cultures on an global team.
- Amicable 80% of the time will be coordinating or answering inquiries of customers via email or inbound calls.
- Accounts Receivable
- Strategic Account Management
- Account Reconciliation
- Stakeholder engagement
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
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