25-09 Business Improvement Analyst

The Opportunity

The Business Improvement Analyst (BIA) contributes to strategic corporate projects as well as business initiatives that result in improving business processes and increasing the capability of the organization to deliver value to our clients. The BIA is responsible for user stories requirements metrics and business readiness. The BIA is responsible for user stories requirements metrics business readiness and is called upon to elicit clarify and document needs and identify facilitate and capture key business decisions. The BIA works with the product team and domain SMEs to develop ideas and user stories and with our technology delivery pipeline to drive them to implementation.

As a Business Improvement Analyst you will:

Be a key part of ourBusiness TransformationProgram

• Designs and analyzes problems to understand business needs

• Collect business rules and requirements develop user stories andworkswith project team members projectmanagersand IT to develop and propose business solutions

• Facilitate workshops capture share andvalidateoutcomes

• Identifyandfacilitatedecision-making that supports simplifying and aligning our business lines.

• Plans for measures and coordinates all aspects of project business readiness working in parallel with IT agile cycles of product development

• Translates operational requirements into system requirements andidentifiesand communicates operational impact of technical solutions. Works closely with IT to develop and implement technical solutions.

• Works directly with ITandproduct teams to ensure business needs are met and business priority of needs are understood

• Analyses existing processes procedures and methods andleadsthe development of new processes through research facilitation and points and performance metrics are in place.

• Assesses and measures the impact performance and value of solutions. Captures and transfers learning for future initiatives.â

• Develops technical and process solutions to address business needs and outlines value forclient.

• Documentspublishesandmaintainsknowledge of processes and improvements.

• Coaches project team members on analytical skills as needed.

Knowledge Skills & Experience you have:

• The required knowledge and skills for the position would beacquiredthrough a relevant degree and 2 4 years experience in business analysis or an equivalent combination of education and experience.

• Certified in Business Analyst methodologies supplemented by Quality Management or process development experience.

• Experience working in a regulated documented environment.

• Working knowledge of efficient organizational process designs and automated tools structured business analysismethodologiesand relationships to automated functionality.

• Ability to analyzesynthesize andevaluateinformationand make effective decisions.

• Strong interpersonal skills including facilitation and consensus building.

• Proven ability to execute in an Agile environment and support iterative delivery of value

• Ability to translate requirements options and impact between Operations and IT and express them as user stories and use cases

• Project management skills and experience anddemonstratedunderstanding of project managementmethodology.

• Ability to gain buy-in and to manage and influence key stakeholders.

• Understanding of quality improvement processes ( Sigma ISO)

• Understanding ofthe organizational change management ramifications of implementing process change.

• Working knowledge of the Microsoft Office suite of products ( Word ExcelOneNoteand Outlook) and other business-related software (Zoom TeamsConfluence Jira Miro).

• Ability to work independently and as part of a team.

• Excellentorganizationskills and attention to detail.

Beyond the role:â

• Community & Wellness We recognize and respect each others diverse needs. We strive tomaintaina healthy culture of psychological safety belonging and space to prioritize healthy minds and well-being. This includes Wellness Wednesday (meeting free time) flexible paid holidays a free subscription to the Calm app and a flexible hybrid work environment focused on connections. Our teams also enjoy giving back to the community and having fun whether volunteering in the community or running together on our Sun Run team.âIn 2024 Technical Safety BC supported BC Cancer Foundation Aboriginal Coalition to End Homelessness Crisis Centre BC Quest Non-Profit Grocery Markets A Loving Spoonful and Greater Vancouver Foodbank.

• Employee Resource Groups We have Employee Resource Groups (ERGs) for Mental Health & Wellness Indigenous Relations & Reconciliation and Equity Diversity and Inclusion (EDI) to support initiativeswerepassionate about.â

• Learning & Development We value giving and receiving feedback as well as encouragingdifferent waysfor us to continuously learn as a company. This can be through lessons learned wrap up sessions one-on-one meetings and team or individual courses workshops and conferences.

About Technical Safety BC

At Technical Safety BC we matter to each other. Together we apply a systems mindset to safety embrace possibility and act on what we learn. Our culture empowers and enables innovation and connection.âOur environment welcomes diverseperspectivesand learning is celebrated.âWe make decisions based on data and use ourexpertiseto make the safety systemequitablefor all.ââ

Our values guide our work.â

• We seegeniusin diversityâ

• We foster confidenceâ

• We make the complex simpleâ

• We adaptââ

Technical Safety BC is an independent self-funded organization that oversees the safe installation and operation of technical systems and equipment across the addition to issuing permitslicencesand certificates we work with industry to reduce safety risks through assessment education and outreach enforcement and research. Through simplification of our initiatives we promote understanding and engagement making safety accessible to everyone. As society changes we create and adoptnew ideas skills and tools that will enable us to meet the safety challenges of ahighly-connectedworld.

We see genius indiversity andare committed to creatingan equitableand inclusive workforce. We recognize that diverse life paths and experiences contribute to the overall qualifications for each role. If you feel that you could excel in this position but do not necessarily meet the formal requirements we encourage you to apply.

If you are interested in one of our career opportunities and require accommodation orassistancewith the application or recruitment process please contact us directly at.

Please apply online by4:00pm PST March 20th 2026. This opportunity will remain posteduntilfilled; however priority consideration will be given to those who apply by the deadline. To see a full list of our current opportunities or to learn more about working at Technical Safety BC please visitourcareers page.

We thank everyone who has appliedtothis opportunity. Applicants can check the status of their online applications by logging into their profile. Only those shortlisted for an interview will be contacted directly.

Required Experience:

IC